Job Title:  Junior IT Account Manager
Job Type:  Full time
Location:  Hellesdon
Start Date: ASAP
Days and hours of work: Mon-Fri 8:30am-5pm
Salary/ Hourly rate: Basic £22k/annum + commission, OTE £30k/annum

Our Client is seeking a Junior Sales Account Manager who will be responsible for developing strong relationships with customers and connecting with key business executives and stakeholders. This is an exciting entry level opportunity for an enthusiastic individual who has previous sales experience and a passion for IT. The company is an IT Managed Services company that has been in business for over 30 years and has significant plans for growth, therefore this role offers the opportunity to progress quickly.

THE ROLE

In this role, you will liaise with internal teams (Service Desk, Projects, Finance, Commercial and Admin departments) to improve the customer experience.
You will identify new business opportunities among existing customers (up to 100+ clients) through Business Reviews, building 12 month or longer roadmaps for the clients and covering all services provided.
You will lead formal negotiations to achieve successful outcomes for solution & service sales with regards to maintaining the rules around minimum Gross Margin. You will develop an understanding and appreciation of competitors, their pricing and their strategy.
You will maintain good records using the tools available to ensure that the sales team are able to continue with opportunities and handle client queries in your absence due to holiday or sickness. In the absence of the Senior Account Manager or the BDE, you will provide support for their roles until they return to work.
You will be responsible for the retention and development of existing accounts based on the company’s portfolio as well as cross-selling and upselling. You will identify new services/products that you believe should be added to the portfolio that will enhance the company’s offerings and support its clients. You will bring these ideas to the management team to make the case.
As well as vCIO and sales roles, you will also be responsible for handling client queries. This will require liaison with the technical and finance teams and picking up client queries they have identified (e.g. late payments, poor response, etc.). You will assist with the handover of projects to the projects team and address any client concerns.

RESPONSIBILITIES

Serve as the non-technical point of contact for all allocated customers.
Generate, build and maintain strong, long-lasting client relationships.
Negotiate contracts and close agreements to maximise profits.
Develop ‘trusted advisor’ relationships with your accounts, customer stakeholders and executives.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
Forecast and track key account metrics (e.g. monthly sales results).
Prepare reports on account status.
Assist with challenging client requests or issue escalations as needed.
Ensure all initiatives relating to your accounts are met in a timely manner.
Coordinate projects for your accounts with the necessary departments.
Document the various processes and procedures associated with account management to assist future colleagues.
Streamline and automate processes where possible.
Create, maintain and update sales collateral for products and services offered by the company.
Work with suppliers to source hardware and maintain minimum margin targets and seek alternative suppliers if margin goals cannot be met.
Answer the office’s mainline if required.
Assist the sales team with order processing, quote production and renewals.
Develop an in-depth product knowledge of the products supplied by the company that relate to your role.
The successful candidate will have some sales experience, be a confident negotiator and have a passion for the IT industry. This is an office based role.

How to apply:

Please contact our Commercial Recruitment specialists 01603 519254

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Role Title: Sales Support

Reporting To: Sales Manager

Location: Norfolk

Salary: £22,500-£24,000 per annum +BONUS 

Overview of role: The primary purpose of the Sales Support role is to streamline administrative tasks for the team, enabling greater flexibility in roles and fostering a proactive approach. Responsibilities may also include covering for absent team members.

Key Responsibilities:

• Manage orders for the region.
• Handle sales-related tasks.
• Provide updates on pending requests.
• Uphold ethical standards and compliance.

Skills & Experience:

• Strong communication skills.
• Willingness to learn.
• Positive and can-do attitude.

How to contact: Please contact our Commercial Recruitment at 01603 519254

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1st Line Support Technician

Location: Norwich

Salary Range: £20,000 – £26,000 per annum

My client are a leading tech support business basded in Norwich, with an exciting 1st line support role, suitable for someone witha proven passion for IT!

Responsibilities:

• User Assistance: Provide first-line support to end-users, resolving technical issues promptly and professionally.
• Ticket Management: Manage and prioritize support tickets, ensuring timely resolution and excellent communication with users.
• Technical Troubleshooting: Diagnose and troubleshoot hardware and software issues, escalating complex problems as needed.
• Documentation: Maintain accurate records of support requests, resolutions, and troubleshooting steps.
• User Training: Assist in training users on IT systems and best practices.

Requirements:

• Technical Proficiency: Strong knowledge of common IT systems, software, and hardware.
• Customer Service Skills: Excellent customer service and communication skills, with a patient and helpful demeanor.
• Problem-Solving: Ability to analyze and solve technical problems efficiently.
• Team Player: Collaborative mindset and willingness to work with cross-functional teams.
• Certifications: Relevant IT certifications a plus.

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Role Title: Sales Support

Reporting To: Sales Manager

Location: Norfolk

Salary: £22,500-£24,000 per annum +BONUS 

Overview of role: The primary purpose of the Sales Support role is to streamline administrative tasks for the team, enabling greater flexibility in roles and fostering a proactive approach. Responsibilities may also include covering for absent team members.

Key Responsibilities:

• Manage orders for the region.
• Handle sales-related tasks.
• Provide updates on pending requests.
• Uphold ethical standards and compliance.

Skills & Experience:

• Strong communication skills.
• Willingness to learn.
• Positive and can-do attitude.

How to contact: Please contact our Commercial Recruitment at ARC COMMERCIAL – Talent Matching for Success. #INDCOMM22

Job Title: Midweight Creative Ideator

Job Type: Full Time

Location: London

Start Date: ASAP

Days and Hours of Work: Mon-Fri, 9:00am-5:00pm Salary: £45,000pa – £50,000pa

Our client is actively seeking a Midweight Creative Ideator, a seasoned creative storyteller, to join their dynamic team. In this role, you’ll have the exciting opportunity to work on one of our biggest accounts, collaborating closely with clients and our creative teams to drive groundbreaking campaigns for the agency.

Responsibilities:

• Creative Narrative Building: Develop innovative narrative solutions for content executions, crafting visually engaging presentations that can serve as proposal documents for our clients. Emphasize clear narrative structure with key content beats, focused on storytelling.

• Creative Output Management: Collaborate with the studio senior team to oversee the creative stewardship of output, spanning from visual IDs to the supervision of short and long-form post-production content development.

• Innovative Agency Pitches: Contribute to agency pitches with fresh and innovative approaches that captivate clients and drive success.

Requirements:

• Creative Proficiency: Be a creative doer, problem solver, and dedicated storyteller, specializing in crafting entertainment-first content. Exhibit the ability to create concise concept proposals with a strong visual bias, effectively showcasing storyboards and scripting when necessary.

• Platform Expertise: Possess a good understanding of various platforms, including knowledge of what media works best on each platform and potential content limitations.

• Channel Best Practice: Showcase expertise in channel best practices, demonstrating a passion for or willingness to embrace content verticals such as music, fashion, art, videogaming, and motorsport.

How to Apply:

Please contact our Commercial Recruitment specialists at 01603 519254.

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Job Title:   Senior Designer
Job Type:  Full time
Location:  London
Start Date: ASAP

Days and hours of work: Mon-Fri 9:00am-5pm
Salary/ Hourly rate: £45,000pa – £55,000pa

Our client is actively seeking a Senior Designer who has the potential to evolve into an Art Director role. With this opportunity, you’ll be immersed in projects of significance, working alongside well-known clients. Previous experience within the entertainment sector is pivotal for this role, as you’ll be instrumental in shaping the visual landscape.

Responsibilities

• Conceptual Brilliance: Demonstrate your ability to conceive both strategic and visual ideas.
• Design Ingenuity: Showcase your creative talent by ideating and crafting designs across diverse marketing channels, including web, print, and social media.
• Project Management: Excel in managing multiple projects simultaneously, adhering to stringent timelines.
• Collaborative Dynamics: Collaborate closely with the creative director and client services team to ensure designs align with project objectives.

Experience

• Adobe Mastery: Exhibit advanced skills in Adobe Creative Suite, a cornerstone of contemporary design.
• Entertainment Insight: Leverage your past experience in crafting designs tailored to the entertainment sector.
• Effective Communication: Display exceptional communication skills across various levels.
• Proficient Presentations: Demonstrate expertise in Advanced PowerPoint, coupled with the ability to present effectively to stakeholders.

How to apply:

Please contact our Commercial Recruitment specialists on 01603 519254

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Job Title:   Junior AV Editor
Job Type:  Full time
Location:  London
Start Date: ASAP

Days and hours of work: Mon-Fri 9:00am-5pm
Salary/ Hourly rate: £25,000pa-£30,000pa

Join the ranks of our esteemed client, a leading Creative Marketing Agency, as they seek a Junior Audio-Visual Editor to contribute their talents to a team known for its innovation and global impact. In this pivotal role, you’ll immerse yourself in captivating marketing projects that resonate across the globe.

Collaboration is at the heart of this role. You’ll work closely and collaboratively with a diverse team of creative minds, sharing ideas and bringing them to life. Your skills in crafting audio-visual content will span various marketing platforms, making your work an integral part of engaging campaigns. Ensuring the seamless alignment of the final cut with the agency’s creative vision is a core responsibility. Your expertise in audio mixing, color grading, and visual effects will enhance the impact of the content you shape. The dynamic nature of the role requires effective multitasking and the ability to meet project deadlines consistently.

RESPONSIBILITIES

• Creative Hub: Become part of a team celebrated for its innovative marketing campaigns.
• Global Impact: Contribute to projects with a reach that spans across the world.
• Prestigious Brands: Collaborate on campaigns for renowned brands in the marketing landscape.
• Career Advancement: Elevate your AV editing career within a thriving creative marketing environment.

Experience

• Passion: Strong enthusiasm for film, gaming, music, sports, and creative marketing.
• Experience: Previous AV editing experience within a creative marketing agency, professionally or academically.
• Software Mastery: Proficiency in Adobe Premiere Pro, Final Cut Pro, or similar tools used in marketing contexts.
• Attention to Detail: Possess a keen eye for detail and visual aesthetics vital in marketing.
• Collaborative Mindset: Ability to effectively collaborate within a dynamic marketing team and embrace feedback.

How to apply:

Please contact our Commercial Recruitment specialists on 01603 519254

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Job Title:   IT Support Technician
Job Type:  Full time
Location:  Norwich
Start Date: ASAP

Days and hours of work: Mon-Fri 8:30am-5pm
Salary/ Hourly rate: DOE Circa; £28k-£34k/annum

Our Client is seeking a IT Support Technician to join their dynamic team. As an IT Support Technician, you will play a crucial role in ensuring the smooth operation of our client’s technology infrastructure and providing top-notch technical assistance.

THE ROLE

You will be required to operate and maintain computer systems and networks to ensure that the concerned people get the most effective IT functionality.

RESPONSIBILITIES

• Respond to user inquiries and technical issues via various channels (phone, email, chat) in a timely and professional manner
• Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, and peripherals
• Install, configure, and maintain software applications, operating systems, and updates
• Assist in the setup and maintenance of network and internet connections
• Collaborate with team members to identify and implement IT solutions that enhance efficiency and productivity
• Maintain accurate records of support requests, resolutions, and system configurations
• Provide user training and guidance on technology best practices

Experience

The successful candidate will have customer service experience, be a confident negotiator and have a passion for the IT industry. This is an office based role.

How to apply:

Please contact our Commercial Recruitment specialists on 01603 519254

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Job Title:  Junior Sales Account Manager
Job Type:  Full time
Location:  Hellesdon
Start Date: ASAP
Days and hours of work: Mon-Fri 8:30am-5pm
Salary/ Hourly rate: Basic £22k/annum + commission, OTE £30k/annum

Our Client is seeking a Junior Sales Account Manager who will be responsible for developing strong relationships with customers and connecting with key business executives and stakeholders. This is an exciting entry level opportunity for an enthusiastic individual who has previous sales experience and a passion for IT. The company is an IT Managed Services company that has been in business for over 30 years and has significant plans for growth, therefore this role offers the opportunity to progress quickly.

THE ROLE
In this role, you will liaise with internal teams (Service Desk, Projects, Finance, Commercial and Admin departments) to improve the customer experience.

You will identify new business opportunities among existing customers (up to 100+ clients) through Business Reviews, building 12 month or longer roadmaps for the clients and covering all services provided.

You will lead formal negotiations to achieve successful outcomes for solution & service sales with regards to maintaining the rules around minimum Gross Margin. You will develop an understanding and appreciation of competitors, their pricing and their strategy.

You will maintain good records using the tools available to ensure that the sales team are able to continue with opportunities and handle client queries in your absence due to holiday or sickness. In the absence of the Senior Account Manager or the BDE, you will provide support for their roles until they return to work.

You will be responsible for the retention and development of existing accounts based on the company’s portfolio as well as cross-selling and upselling. You will identify new services/products that you believe should be added to the portfolio that will enhance the company’s offerings and support its clients. You will bring these ideas to the management team to make the case.

As well as vCIO and sales roles, you will also be responsible for handling client queries. This will require liaison with the technical and finance teams and picking up client queries they have identified (e.g. late payments, poor response, etc.). You will assist with the handover of projects to the projects team and address any client concerns.

RESPONSIBILITIES
Serve as the non-technical point of contact for all allocated customers.
Generate, build and maintain strong, long-lasting client relationships.
Negotiate contracts and close agreements to maximise profits.
Develop ‘trusted advisor’ relationships with your accounts, customer stakeholders and executives.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
Forecast and track key account metrics (e.g. monthly sales results).
Prepare reports on account status.
Assist with challenging client requests or issue escalations as needed.
Ensure all initiatives relating to your accounts are met in a timely manner.
Coordinate projects for your accounts with the necessary departments.
Document the various processes and procedures associated with account management to assist future colleagues.
Streamline and automate processes where possible.
Create, maintain and update sales collateral for products and services offered by the company.
Work with suppliers to source hardware and maintain minimum margin targets and seek alternative suppliers if margin goals cannot be met.
Answer the office’s mainline if required.
Assist the sales team with order processing, quote production and renewals.
Develop an in-depth product knowledge of the products supplied by the company that relate to your role.

The successful candidate will have some sales experience, be a confident negotiator and have a passion for the IT industry. This is an office based role.

How to apply:
Please contact our Commercial Recruitment specialists 

ARC COMMERCIAL – Talent Matching for Success
#INDCOMM22