The Role: Kitchen Fitter

Location: Bury St Edmunds, Haverhill, Newmarket & Cambridge           

Job Type: Full-time, temp to perm

Salary: £16.00-17.00 per hour

Our client, a large family owned business who have been delivering high quality services to clients in the social housing and local authority sector for 50 years are seeking a Full Time Kitchen fitters to join their maintenance team on an ongoing basis . To carry out and assist with all trade related tasks as a Kitchen Fitter working as (but not restricted to) part of a customer focused team.

The hours of work will be 42.5 per week. The area covered is Cambridge and surrounding areas.

Duties:

• The full installation of a kitchen upgrade

• The ability to read drawings

• Basic decorating skills

• Ceramic tiling

• Floor levelling

• Laying of floor tiles

• Basic Plumbing

Main Responsibilities:

• To be responsible for the effective and efficient repairs of all Kitchen Fitting duties, including all associated works within both occupied and void properties using the required tools.

• To assess and carry out accurate planned repairs efficiently and effectively maintaining our company ‘Right First Time ‘approach towards our customers.

• To ensure that the work is undertaken in a timely manner, whilst maintaining a high standard of workmanship.

• To manage customer enquiries, responding in a professional manner coordinating with our Operations Centre.

• Providing out of hours support on a rota based system. Additional remuneration will be incorporated for this.

Candidates must have the following:

• Minimum of either full trade Apprenticeship or NVQ Level 2 within a relevant trade OR a proven track record to reflect appropriate trade experience with Kitchen modification

• Full UK Driving License

• A good knowledge of the general building and construction industry

• Good understanding and knowledge of basic Health and Safety

Contract: Full time , temp to perm

Salary from: £16.00-17.00 per hour or price work options considered 

Hours: 42.5 hours per week, 08.00 – 17.00hrs Monday to Friday

Experience:

• Workplace Health and Safety: 1 year (required)

Licence/Certification:

• Apprenticeship, NVQ Level 2 or 1 Years Experience (required)
• Full Valid Manual Driving License (required)

BENEFITS OF WORKING FOR ARC:

• Working with one of East Anglia/South leading Recruitment agencies with 16 years within the marketplace who recruit for many of the region’s leading companies.
• In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
• Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
• Weekly pay – with a 1 hour pay resolution guarantee.
• Pension contribution (after 3 months continuous service).
• On-going assignments
• Free access to our HealthAssured scheme for you and your family.
• Access to Free online training.

If you wish to apply for this or other roles advertised by ARC please apply via the link or click on our company name and see all jobs advertised. Alternatively please call Karina on 01603 984879 for more information

 

 

Job Title – Commercial Administrator  

Salary – £26,010.00 per annum ( £12.50 per hour) 

Location – Bury St Edmunds, Suffolk 

Hours of work: 40hrs per week (Monday to Friday)

 

Job Description:

Our client a large reputable social housing contractor providing maintenance and repair services to thousands of properties across the East is looking for a full time, commercial administrator to join their team.

 

 

Key Objectives of the Role

1. Distribute works to Subcontractors working on behalf of the company.

2. Administration of Subcontractor works.

3. Reporting on budgets.

Main responsibilities:

1. Collect and record information on works as diagnosed by the Tradesperson.

2. Ensure that all works are undertaken in accordance with the Flagship Services Scope of Service.

3. Issue works to Subcontractors ensuring financial regulations are not breached.

 4. Record details of works carried out on our bespoke IT system.

5. Communicate with customers to manage expectations regarding works.

6. Review quotations and specifications from Subcontractors to ensure value for money before progressing works.

7. Manage customer feedback requests and deal with Customer Complaints.

8. Understand and use measures, facts and data to enable continuous improvement.

9. As requested, support your line management in any other relevant task.

10. Compiling and managing contract files, including performance management, H&S files, risk assessments, method statements, COSHH information, management reports and performance measures.

11. To actively contribute to individual and team reflections and discussions.

12. To build confidence and trust in the company brands.

13. Take personal responsibility for own Health, Safety and Welfare and that of colleagues in the workplace.

14. Take personal responsibility for seeking value for money opportunities to get service right first time.

15. Understand and use measures to enable continuous improvement.

16. Take personal responsibility for the understanding and application of the Flagship Way by the team and individuals and striving for continuous improvement.

17. Ensure that It Security and Data Protection Legislation is adhered to at all times.

18. Actively support E,D & I policy to ensure that all customers / residents and colleagues within the Group are treated fairly, with dignity and respect. 

Experience of

1. Good record keeping.
2. Social Housing maintenance services.
3. An awareness of H&S requirements.
4. Delivering an excellent customer service

Qualifications:

1. Five GCSEs (grades A-C) or equivalent

Skills:

1. Interpersonal & communication skills

2. Organisational skills

3. Ability to work to deadlines and under pressure

4. Good written and verbal skills

5. Computer literate

 

This is a full time role 40 hours per week Mon – Friday , 8.00 – 17.00hrs, 2 x 15 mins break morning & afternoon with a half hour lunch.

This could be temp-perm vacancy leading to a full time position after a satisfactory 13 weeks probationary period through ARC.

Pay £12.50 per hour on a PAYE basis.

BENEFITS OF WORKING FOR ARC

• Working with one of East Anglia/South leading Recruitment agencies with 16 years within the marketplace who recruit for many of the region’s leading companies.
• In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
• Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
• Weekly pay – with a 1 hour pay resolution guarantee.
• Pension contribution (after 3 months continuous service).
• On-going assignments
• Free access to our HealthAssured scheme for you and your family.
• Access to Free online training.

If you wish to apply for this role advertised by ARC please apply via the link or alternatively please call Karina on 01603 984879 for more information.

The Role: Plumber

Location: Bury St Edmunds, Thetford, Cambridge & Sudbury area

Job Type: Full-time, Temp to Perm

Salary: £30,019.44 per year + overtime +company van + fuel card

Our client a large local social housing contractor providing maintenance services to 1000s of properties across of East is looking for a Permanent and Full Time Plumber to carry out and assist with all trade related tasks as a Plumber working as (but not restricted to) part of a customer focused responsive team.

The hours of work will be 42.5 per week. The area covered is Bury St Edmunds, Thetford, Cambridge, Sudbury and surrounding areas.

Duties:

• Fault finding regarding leaks (tracing and establishing problems within water systems).
• The installation of bathroom components (Baths, sinks and WC’s).
• The unblocking of external drain.
• The replacement of water tanks, hot water cylinders and other associated systems.
• Tiling and basic carpentry (bath panels, skirting and window board)

Main Responsibilities:

• To be responsible for the effective and efficient repairs of all plumbing duties, including all associated works within both occupied and void properties using the required tools.
• To assess and carry out accurate planned repairs efficiently and effectively.
• To ensure that the work is undertaken in a timely manner, whilst maintaining a high standard of workmanship.
•  To manage customer enquiries, responding in a professional manner coordinating with our Operations Centre.
•  From time to time, if requested, to act as a mentor to trainees/apprentices to encourage and support their development.
•  Providing out of hours support on a rota based system. Additional remuneration will be incorporated for this.
• To undertake any other duties as required by the Group from time to time, if these duties are of a greater level of responsibility or skill that those required in the post, then full training and appropriate supervision will be provided.
• Work on own initiative to ensure that all repairs are carried out efficiently to ensure the right level of customer satisfaction is achieved.

• Take personal responsibility for the understanding and application of applying the use of ‘PLAN’ when diagnosing a repair.
• Take responsibility for all transport, equipment or mobile phone devices issued by company and ensure that they are kept in excellent condition and secure at all times.

Skills:

• Ability to display excellent Customer Service skills both internally and externally, generating a positive working environment

• Ability to work diligently, as part of a team

• Ability to work with plans /detailed drawings

• Ability to demonstrate technical skills in both core trade and associated trades

• Numeracy skills

• Knowledge of Tablets

Candidates must have the following:

• Minimum of either full trade Apprenticeship or NVQ Level 2 within a relevant trade OR a proven track record to reflect appropriate trade experience in Plumbing

• Full UK Driving License

• A good knowledge of the general building and construction industry

• Good understanding and knowledge of basic Health and Safety

Experience:

• Good understanding and knowledge of basic Health and Safety
• Experience in ordering and collecting materials and/or plant hire
• Experience of property maintenance
• Experience of working within the Social Housing sector

Working hours will be Monday to Friday 08:00am to 17:00pm with 30 minutes lunch. There is an on call rota which you will be asked to join after a qualifying period.

Immediate start available for the right candidate. The interview may also include a trade test to assess suitability for the role. 

The role is permanent, full time with the company after 13 weeks after successful interview process. 

A van, fuel card and uniform will be issued with this role. Overtime available.

Permanent Benefits: 25 days holiday per annum + bank holidays, employee discounts scheme and generous pension, company van, fuel card. Overtime available.

If you wish to apply for this or other roles advertised by ARC please apply via the link or click on our company name and see all jobs advertised. Alternatively please call Karina on 01603 984879 for more information

 

 

The Role: Plasterer 

Location: Bury St Edmunds/ Mildenhall/ Cambridge & Newmarket            

Job Type: Full-time

Salary: £29,000.00 – 31,000.00 per year + bonuses + van + fuel card 

Our client a large local social housing contractor providing maintenance services to properties across the East is looking for an experienced Plasterer / multi trade to work on a domestic maintenance social housing contract carrying out general repairs and maintenance in properties covering Bury/Mildenhall/ Cambridge /Newmarket and the surrounding areas. The candidate will ideally be a skilled and experienced plasterer who also holds skills in other trades.

The successful individual will hold a minimum level 2 NVQ or be a time-served in plasterer whilst also being experienced in completing various other day to day repairs/maintenance tasks such as tiling, painting and decorating etc. As a skilled multi- trade operative with relevant experience in maintenance projects, you will be required to undertake a variety of allocated works across your designated area.

Duties and Responsibilities

• Management of day to day jobs allocated by a central team.
• Ensuring all assigned tasks are carried out in a safe and efficient standard.
• Promoting the client’s corporate image and excellent service standard on every resident visit.
• Actively deal with tenant issues and complaints in a positive and effective manner.
• Making decisions upon specialist experience and knowledge.
• Ensuring compliance at all times with necessary regulations, standards, and legal responsibilities of repair work and contractor compliance.
• Knowledge and Experience Experience within a maintenance environment preferred.
• Plasterer / Multi Trade experience Excellent planning and organisational skills.
• An understanding and ability to show excellent customer service skills when liaising with tenants within the occupied properties.

Certificates and Qualifications

• Level 2 Trade City & Guilds/ NVQ qualification.
• Asbestos Awareness Training. (ARC can provide free online training for this)
• Full UK driving license.

 

PAYE / CIS (self-epmloyed) are available and the rate will be dependent on the preferred method of payment.

Immediate start available for the right candidate.

The role is offered on a temp-perm basis with the potential to lead to a full time position with the company after 13 weeks as long as performance and standards are met.

BENEFITS OF WORKING FOR ARC

• Working with one of East Anglia/South leading Recruitment agencies with 16 years within the marketplace who recruit for many of the region’s leading companies.
• In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
• Paid annual leave pro-rata for PAYE (inclusive of statutory holiday) Weekly pay – with a 1 hour pay resolution guarantee.
• Pension contribution (after 3 months continuous service).
• On-going assignments Free access to our HealthAssured scheme for you and your family.
• Access to Free online training.

 

 

If you wish to apply for this or other roles advertised by ARC please apply via the link or click on our company name and see all jobs advertised. Alternatively please call Karina on 01603 984879 for more information

 

 

Job Title – Planner – Customer Service 

Salary – £24,000 – 25,000.00 per annum

Location – Bury St Edmunds, Suffolk 

Job Description:

Our client a large reputable social housing contractor providing maintenance and repair services to thousands of properties across the East is looking for a full time, residential planner to join their team.

We are looking for applicants that can provide fantastic customer service, liaise between multi-trade workers and the tenants on commencing maintenance works. The candidate must be well organised, have a professional manner, be capable in taking high volumes of calls, be computer literate in Microsoft outlook, word and excel and be able to learn how to use the company database. Working from their Bury St Edmunds office.

Key Objectives of role:

To provide outstanding Customer Service.
To facilitate a prompt and efficient repairs and maintenance service to our Customers.
Understand, embrace and apply the company culture of continuous improvement.

Main Responsibilities:
  

1. Receive works orders from customers.

1. Analyse works and liaise with Customers on diagnosis, accuracy of information and other works order aspects.
2. Enter and configure data using the company system.
3. Arrange appointments with Customers.
4. Allocate and diaries work for Response operatives and sub-contractors.
5. Finalise order processes following the completion of works.
6. Check, monitor and action all items connected to the works order process to achieve the fastest possible efficiency and completion times.
7. Confidence to respectfully challenge as appropriate to effectively carry out your role.
8. Refer immediately upwards any item that cannot be completed satisfactorily within your responsibility.
9. Work to the priorities, deadlines and performance targets set by management.
10. Any other tasks that are reasonable and appropriate to the role and to the work of the Operations Centre.
11. Take personal responsibility for own health, safety and welfare and that of colleagues in the workplace.
12. Take personal responsibility for seeking value for money opportunities to get service right.
13. Understand and use measures to enable continuous improvement.
14. To take personal responsibility for demonstrating the aims of the Group’s Equality and Diversity objectives.
15. Adhere to I.T Security and Data Protection Legislation.

 

Skills and experience preferable for the role:

• Dealing with customers/ the public by phone.
• Competent with computers and a standard range of software.
• Specific customer service role.
• Some knowledge or experience in a property maintenance and/or technical environment.

This is a full time role 40 hours per week Mon – Friday , 8.00 – 17.00hrs, 2 x 15 mins break morning & afternoon with a half hour lunch.

This is temp-perm vacancy leading to a full time position after a satisfactory 13 weeks probationary period through ARC.

Pay £11.76 per hour on a PAYE basis.

BENEFITS OF WORKING FOR ARC

• Working with one of East Anglia/South leading Recruitment agencies with 16 years within the marketplace who recruit for many of the region’s leading companies.
• In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
• Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
• Weekly pay – with a 1 hour pay resolution guarantee.
• Pension contribution (after 3 months continuous service).
• On-going assignments
• Free access to our HealthAssured scheme for you and your family.
• Access to Free online training.

If you wish to apply for this role advertised by ARC please apply via the link or alternatively please call Karina on 01603 984879 for more information.

Job Title – Electrician (Perm) 

Location  – Thetford/Bury

Salary –  from 32,557.85 to 35,356.35 +company van+fuel card +overtime

Our client a large local social housing contractor providing maintenance services to 1000s of properties across the East is looking for an experienced domestic electrician to work on a domestic maintenance social housing contract assisting in the reactive repairs and void operations in properties covering Thetford/Bury and the surrounding areas. 

What we are looking for:

• Experience of installing, servicing and maintaining electrical systems and appliances in accordance with the current Edition of IET Wiring Regulations.
• Knowledge to install, repair, inspect & test electrical installations and have the ability to fill in correctly, the appropriate Electrical Certificate or Electrical Condition Report.

Duties:

• Testing and inspection of domestic dwellings
• Fault finding and repair
• Reactive maintenance
• Storage heaters
• Immersions
• Showers
• Street lighting
• Door entry systems
• Re-wires
• Completion of all NICEIC paperwork
• Ideally previous domestic, social housing experience

Qualifications:

• Essential 17th Edition qualified 
• Desired 18th Edition qualified
• Desired 2391 Testing and Inspection
• Desired JIB graded approved Electrician
• Desired Health and Safety trained
• Essential Full UK Driving License
• Essential Current CSCS Card

Skills:

• Excellent Communication skills both written and verbal
• Excellent personal presentation and time keeping skills
• Ability to display excellent Customer Service skills both internally and externally,generating a positive working environment
• Ability to work diligently with good attention to detail
• Ability to follow detailed instructions
• Ability to demonstrate technical skills in both core trade and associated trades
• Analytical and Numeracy skills
• Knowledge of Tablets/Microsoft Packages

Working hours will be Monday to Friday 08:00am to 17:00pm with 30 minutes lunch. 

There is an on call rota which you will be asked to join after a qualifying period.

Immediate start available for the right candidate. The interview may also include a trade test to assess suitability for the role. 

The role is permament, full time with the company after sucessful interview process. 

A van, fuel card and uniform will be issued with this role. 

Overtime available.

 If you wish to apply for this or other roles advertised by ARC please apply via the link or click on our company name and see all jobs advertised. Alternatively please call Karina on 01603 576499 for more information

Job description: Carpenter / Multi Trade

Location: Cambridge/Bury/Newmarket/Haverhill/Thetford

Salary: £29,000.00 -30,000.00 + extras (overtime+company van +fuel card) 

Our client a large local social housing contractor providing maintenance services to 1000s of properties across the East is looking for an experienced Carpenter/ multi trader to work on a domestic maintenance social housing contract assisting in the reactive repairs and void operations in properties covering Bury,Thetford, Haverhill, Newmarket, Cambridge the surrounding areas. The candidate will ideally be a skilled and experienced carpenter who also holds skills in plumbing and other trades.

This is a mobile engineer role covering domestic maintenance works.
 
The success individual will ideally hold a minimum level 2 NVQ or be time-served in carpentry whilst also being experienced in completing various other day to day repairs/maintenance tasks such as plumbing, plastering tiling, painting and decorating etc. As a skilled multi- trade operative with relevant experience in responsive maintenance and voids works you will be required to undertake a variety of allocated works across your designated area.

Key Duties and Responsibilities

• Management of day to day jobs allocated by a central team.
• Updating PDA devices with key information and work schedules.
• To ensure all assigned tasks are carried out in a safe and efficient standard.
• Promoting the client’s corporate image and excellent service standard on every resident visit.
• Making decisions upon specialist experience and knowledge.
• Ensuring compliance at all times with necessary regulations, standards, and legal responsibilities of repair work and contractor compliance.
• Managing van stock effectively.
• Taking part in out of hours on call system as required by the service.

Knowledge and Experience

• Experience within a domestic maintenance environment.
• Carpenter / Multi Trade experience
• Excellent oral and written communication skills, telephone skills and interpersonal skills.
• Excellent planning and organisational skills.
• An understanding and ability to show excellent customer service skills.

Certificates and Qualifications

• Trade City & Guilds/ NVQ qualification.
• Asbestos Awareness Training. (ARC can provide free online training for this)
• Full UK driving license.

Working hours will be Monday to Friday 08:00am to 17:00pm with 30 minutes lunch. 

There is an on call rota which you will be asked to join after a qualifying period.

The pay rate is based on a self-employed basis. PAYE is available and the rate will be dependent on the preferred method of payment.

Immediate start available for the right candidate. The interview may also include a trade test to assess suitability for the role. 

The role is offered on a temp-perm basis with the potential to lead to a full time position with the company after 13 weeks as long as performance and standards are met. 

A van, fuel card and uniform will be issued with this role.  Overtime available. 

All responsive repairs operatives are entitled to upskill through Trade Plus scheme which if successful will add an additional £2k p/a.

BENEFITS OF WORKING FOR ARC

• Working with one of East Anglia/South leading Recruitment agencies with 16 years within the marketplace who recruit for many of the region’s leading companies.
• In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
• Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
• Weekly pay – with a 1 hour pay resolution guarantee.
• Pension contribution (after 3 months continuous service).
• On-going assignments
• Free access to our HealthAssured scheme for you and your family.
• Access to Free online training.

If you wish to apply for this or other roles advertised by ARC please apply via the link or click on our company name and see all jobs advertised. Alternatively please call Karina on 01603 576499 for more information

Job Title – Administrator

Salary – £19,250.00per annum

Location – Norwich, Norfolk 

Our client a large reputable sociial housing contractor providing maintenace and repair services to thousands of properties across the NOrfolk is seeking an experienced Administrator to join their team.

Purpose of the Role

Maintain the effectiveness of the DRS , Total  Systems in relation to NNBL’s  repairs and  maintenance services, thus providing a comprehensive ‘one stop’ support service to our residents/customers, operatives, contractors, external clients and suppliers.

Assist Contracts Managers to effectively lead, manage, develop and motivate the operations team to ensure a high quality customer-focused service is provided.

Provide a seamless service to residents and clients ,processing repairs orders and scheduling resources to ensure that customers are given timely appointments within agreed priorities.

Continuously monitor and review performance delivery and make real time adjustments to work diaries to maximize the use of available resources, prioritizing direct employed resources.

Reporting Arrangements and Main Contacts

You will be responsible on a day to day basis to the Administration Manager.  The post holder should seek advice and guidance on serious problems from their manager.

Main Tasks and Accountabilities

Areas of the following tasks and accountabilities:

1. Ensure the effective day to day running of the DRS , Total systems Undertake regular housekeeping of these systems. Including Input any sickness/unavailability to DRS,

Remove RTR space and any daily Emergency space ,Ensure the operatives select their morning/afternoon jobs promptly and that we attend at the correct time, Allocate any outstanding jobs from the allocating screen XA’s and E’s. Any jobs raised on the wrong priority/not enough information on job add to the issue log ,AP jobs if  not allocated need to contact CCT.

2. Regularly check own email inbox as well as other inboxes if on the rota to do so.

3. Co-ordinating and liaising on all rubbish collections.

4. Provide administration support to other team members and staff where appropriate.

5. Reception duties where appropriate.

6. Provide assistance and support to the Contracts  Managers in the provision of a top quartile  repairs maintenance service by helping with workload planning, supplier and sub contractor relationships, and the managing all enquiries and requests for our customer service provision.

7. Support the Management team to promote the repairs and maintenance services to customers, contractors and suppliers, including to external clients.

8. Assist the Contracts Manager with the daily liaison and monitoring of the supply chain’s activities to ensure service standards are maintained, reporting potential deviations from performance to same.

       9. Continuously monitor and review performance delivery and make real time adjustments to work diaries to maximize the use of available resources, prioritizing direct employed resources.

10. To adhere and administer the service within agreed financial and procedural constraints.

11. Monitor repairs orders are being correctly closed down promptly on completion.

12. Reschedule as necessary repair works contacting the tenant to update and ensure future access.  Pro-actively advancing appointments where resources are available. 

13. Ensure that the highest levels of customer care are practiced including dealing with complaints and service failure issues.

14. Ensure confidentiality and that the requirements of Data Protection, Freedom of Information and Health and Safety at Work legislation are adhered to.

15. Ensure that operatives communicate in a timely and accurate manner about the progress of work in order to schedule their work in accordance with tenant’s requirements.

16. Monitor Operatives communications and geographic location to ensure appointments are met, maximizing delivery of first time completions.

17. Monitor the progress of all scheduled jobs.  Any perceived problems must be escalated to the Contracts Manager. Such escalation must be in a timely manner, with due consideration for the call priority, elapsed duration and client service level agreements.  Be aware of the location of the Operatives and the progress of the works issued.

18. Regularly check with the Operatives that their PDA’s are fully functional and in use. Checking that the Operatives have accepted, updated and closed their jobs, reporting any failures promptly to the Contracts Manager.

19. Liaise with sub contractors for daily updates of work issued in your area of operation. 

20. Check daily status of all jobs on “Follow On” to ensure appropriate action is being taken.

21. Promote energy efficiency and provide advice/support for the development of energy efficient practices.

22. Carry out any other duties appropriate to the level and character of the post, to include, if the need arises, cover for other work colleagues in areas such as (voids, non-housing, customer involvement and administration duties)

23. Comply with Norse policies, procedures and guidelines including the Norse Health and Safety Policy. The Health & Safety at Work Act (1974) places responsibilities for Health and Safety on all employees.  Therefore it is the post holder’s responsibility to take reasonable care for the Health, Safety and Welfare of themselves and others in accordance with Legislation and the Company policy on Health & Safety.

24. Ensure / contribute / lead on the delivery of quality assured, client focused products and services to meet the agreed requirements of the customer.

25. Carry out other duties appropriate to the level and character of the post.

Key Result Areas

The post holder will be expected to:

1. Carry out all allocated tasks competently within determined time scales, financial budgets and free costs targets.
2. Provide effective support and assistance to the Contracts Manager.
3. Maintain the effectiveness of the IT systems used, particularly DRS (Opti-Time) and Total.
4. Provide a seamless service to all customers by ensuring resources are scheduled to ensure that customers are given timely appointments within agreed priorities

KNOWLEDGE & EXPERIENCE

Have a good level of knowledge and experience in social housing, call handling and customer liaison.

SKILLS – Essential

Experience of at least 5 years working in a customer focused environment.

Ability to work under pressure and to tight timelines.

The ability to work on own initiative.

The ability to communicate with members of the public and the workforce effectively and courteously.

Good Listener.

Ability to organise own work to schedule.

Able to make decisions relating to own expertise.

Analytical and report writing skills.

SKILLS – Desirable

Knowledge of aspects of repairs processes.

Experience of working with appointment and repairs systems.

Sound knowledge of social housing properties and their defects.

ATTITUDE

The ability to provide an effective courteous service

A Can Do attitude and a flexible approach to working arrangements

A commitment to the production of high quality work.

Prepared to undertake additional training.

Team Player

Decision Maker

SPECIAL CIRCUMSTANCES

Shift working required to cover required working hours.

  

Job Title – Administrator

Salary – £19,250.00per annum

Location – Norwich, Norfolk 

Our client a large reputable sociial housing contractor providing maintenace and repair services to thousands of properties across the NOrfolk is seeking an experienced Administrator to join their team.

Purpose of the Role

Maintain the effectiveness of the DRS , Total  Systems in relation to NNBL’s  repairs and  maintenance services, thus providing a comprehensive ‘one stop’ support service to our residents/customers, operatives, contractors, external clients and suppliers.

Assist Contracts Managers to effectively lead, manage, develop and motivate the operations team to ensure a high quality customer-focused service is provided.

Provide a seamless service to residents and clients ,processing repairs orders and scheduling resources to ensure that customers are given timely appointments within agreed priorities.

Continuously monitor and review performance delivery and make real time adjustments to work diaries to maximize the use of available resources, prioritizing direct employed resources.

Reporting Arrangements and Main Contacts

You will be responsible on a day to day basis to the Administration Manager.  The post holder should seek advice and guidance on serious problems from their manager.

Main Tasks and Accountabilities

Areas of the following tasks and accountabilities:

1. Ensure the effective day to day running of the DRS , Total systems Undertake regular housekeeping of these systems. Including Input any sickness/unavailability to DRS,

Remove RTR space and any daily Emergency space ,Ensure the operatives select their morning/afternoon jobs promptly and that we attend at the correct time, Allocate any outstanding jobs from the allocating screen XA’s and E’s. Any jobs raised on the wrong priority/not enough information on job add to the issue log ,AP jobs if  not allocated need to contact CCT.

2. Regularly check own email inbox as well as other inboxes if on the rota to do so.

3. Co-ordinating and liaising on all rubbish collections.

4. Provide administration support to other team members and staff where appropriate.

5. Reception duties where appropriate.

6. Provide assistance and support to the Contracts  Managers in the provision of a top quartile  repairs maintenance service by helping with workload planning, supplier and sub contractor relationships, and the managing all enquiries and requests for our customer service provision.

7. Support the Management team to promote the repairs and maintenance services to customers, contractors and suppliers, including to external clients.

8. Assist the Contracts Manager with the daily liaison and monitoring of the supply chain’s activities to ensure service standards are maintained, reporting potential deviations from performance to same.

       9. Continuously monitor and review performance delivery and make real time adjustments to work diaries to maximize the use of available resources, prioritizing direct employed resources.

10. To adhere and administer the service within agreed financial and procedural constraints.

11. Monitor repairs orders are being correctly closed down promptly on completion.

12. Reschedule as necessary repair works contacting the tenant to update and ensure future access.  Pro-actively advancing appointments where resources are available. 

13. Ensure that the highest levels of customer care are practiced including dealing with complaints and service failure issues.

14. Ensure confidentiality and that the requirements of Data Protection, Freedom of Information and Health and Safety at Work legislation are adhered to.

15. Ensure that operatives communicate in a timely and accurate manner about the progress of work in order to schedule their work in accordance with tenant’s requirements.

16. Monitor Operatives communications and geographic location to ensure appointments are met, maximizing delivery of first time completions.

17. Monitor the progress of all scheduled jobs.  Any perceived problems must be escalated to the Contracts Manager. Such escalation must be in a timely manner, with due consideration for the call priority, elapsed duration and client service level agreements.  Be aware of the location of the Operatives and the progress of the works issued.

18. Regularly check with the Operatives that their PDA’s are fully functional and in use. Checking that the Operatives have accepted, updated and closed their jobs, reporting any failures promptly to the Contracts Manager.

19. Liaise with sub contractors for daily updates of work issued in your area of operation. 

20. Check daily status of all jobs on “Follow On” to ensure appropriate action is being taken.

21. Promote energy efficiency and provide advice/support for the development of energy efficient practices.

22. Carry out any other duties appropriate to the level and character of the post, to include, if the need arises, cover for other work colleagues in areas such as (voids, non-housing, customer involvement and administration duties)

23. Comply with Norse policies, procedures and guidelines including the Norse Health and Safety Policy. The Health & Safety at Work Act (1974) places responsibilities for Health and Safety on all employees.  Therefore it is the post holder’s responsibility to take reasonable care for the Health, Safety and Welfare of themselves and others in accordance with Legislation and the Company policy on Health & Safety.

24. Ensure / contribute / lead on the delivery of quality assured, client focused products and services to meet the agreed requirements of the customer.

25. Carry out other duties appropriate to the level and character of the post.

Key Result Areas

The post holder will be expected to:

1. Carry out all allocated tasks competently within determined time scales, financial budgets and free costs targets.
2. Provide effective support and assistance to the Contracts Manager.
3. Maintain the effectiveness of the IT systems used, particularly DRS (Opti-Time) and Total.
4. Provide a seamless service to all customers by ensuring resources are scheduled to ensure that customers are given timely appointments within agreed priorities

KNOWLEDGE & EXPERIENCE

Have a good level of knowledge and experience in social housing, call handling and customer liaison.

SKILLS – Essential

Experience of at least 5 years working in a customer focused environment.

Ability to work under pressure and to tight timelines.

The ability to work on own initiative.

The ability to communicate with members of the public and the workforce effectively and courteously.

Good Listener.

Ability to organise own work to schedule.

Able to make decisions relating to own expertise.

Analytical and report writing skills.

SKILLS – Desirable

Knowledge of aspects of repairs processes.

Experience of working with appointment and repairs systems.

Sound knowledge of social housing properties and their defects.

ATTITUDE

The ability to provide an effective courteous service

A Can Do attitude and a flexible approach to working arrangements

A commitment to the production of high quality work.

Prepared to undertake additional training.

Team Player

Decision Maker

SPECIAL CIRCUMSTANCES

Shift working required to cover required working hours.