Job Title – Business Support Co-ordinator

Salary – £21,756.00 per annum

Location – Dereham, Norfolk

Our client a large reputable social housing contractor providing maintenance and repair services to thousands of properties across the East is seeking a business support co-ordinator to join their team.

The role will primarily involve answering calls from tenants and live chat online and dealing with the enquiries accordingly. Applicants with strong experience in a customer services or call centre role would be welcomed. 

Main responsibilities of the role –

1. Receive works orders from customers via the telephone/email or any social platform (live chat/my account)
2. Identify repair works to be carried out against the scope of service.
3. Understanding priorities and diagnosis of jobs, to allow for efficiency.
4. Receive works orders from Repairs and Voids Managers in relation to void properties.
5. Enter and configure data using the software system and other company standard software packages including responsive and voids works
6. Confidence to respectfully challenge as appropriate to effectively carry out your role
7. Refer immediately upwards any item that cannot be completed satisfactorily within your responsibility.
8. Work to the priorities, deadlines and performance targets set by management; personally contribute to the achievement of the high-performance levels set
9. Promote in a professional and positive way the role of the Operations Centre within the company as well as our role within the sector in which we operate; be committed to and assist in the achievement of the business plan and our objectives 
10. Any written work, phone call ha
11. Handling, clerical and administrative tasks related to the role
12. Any other tasks that are reasonable and appropriate to the role and to the work of the Operations Centre 
13. Take personal responsibility for own health, safety and welfare and that of colleagues in the workplace
14. Take personal responsibility for seeking value for money opportunities to get service right 
15. Understand and use measures to enable continuous improvement
16. To take personal responsibility for demonstrating the aims of the Group’s Equality and Diversity objectives
17. Adhere to I.T Security and Data Protection Legislation

Vacancy Summary

Job Title: Senior Quantity Surveyor

Job Type: Permanent                    

Location: Cambourne

Start Date: ASAP

Salary: Up to £73K ( depending on experience )

Company & Project:

We currently have a fantastic opportunity with an award-winning house builder who are looking for an experienced Senior Quantity Surveyor to join their team.

 Duties & Responsibilities:

• To assist with the negotiation of sub-contract orders
• Preparing sub-contract order requisitions
• Be able to accommodate site visits as required.
• Provide feedback on commercial matters to management
• Timely Procurement and management of sub-contract packages and consultant appointments in conjunction with technical project lead
• Management of client and 3rd party contracts, valuations and variations
• Maximize margin through value engineering, implementing robust commercial strategies and proactive management of subcontractor accounts
• Optimize cash flow through external valuations and control of subcontractor accounts.
• Ensure correct contractual procedures are operated for both Main Contracts and Subcontracts.
• Monitor that subcontract conditions are ‘Back-to-Back’ with main contract conditions
• Claims preparation and recovery
• Provide monthly Cost Value Reports and monthly Margin Analysis
• Forecast Out-turn Margin/Commercial Analysis / program / progress in conjunction with Line Management and review monthly

Desirable Experience & Qualification:

• Experience working for a Main Contractor and leading your own projects.
• Shown longevity in your career.
• Degree qualified

Skills:

• A creative and innovative approach to problem solving
• Strong numeracy and financial management skills
• The ability to learn sophisticated design and costing IT packages
• The ability to write clear and precise reports and to relate complex information in a simple way to a diverse range of people
• Negotiation and team work skills
• The ability to motivate and lead those on site
• A detailed knowledge of past and current building and construction technology, processes, materials, business and legal matters.

Vacancy Summary

Job Title: Assistant Quantity Surveyor

Job Type: Permanent             

Location: Cambridge

Start Date: ASAP

Salary: £45K-£55k annually DOE

Company & Project:

Are you an Assistant Quantity Surveyor looking for your next challenge? Our client, a residential developer is looking for an Assistant Quantity Surveyor to help oversee a residential project in Cambridge.

Duties & Responsibilities (including and not limited to):

• To assist with the negotiation of sub-contract orders
• Deliver subcontract procurement
• Checking and authorising Subcontract Orders and Payments
• To assist the Quantity Surveyor as and when required
• Assist in the production of timely CVCs
• Preparing sub-contract order requisitions
• Be able to accommodate site visits as required
• Assess, review and mitigate commercial and contractual risks during project delivery

Desirable Experience:

• Relevant experience working as an Assistant Quantity Surveyor
• Residential experience preferred

Qualifications & Skills:

• Degree qualified (essential)
• A creative and innovative approach to problem solving
• Strong numeracy and financial management skills
• The ability to learn sophisticated design and costing IT packages
• Negotiation and team work skills
• The ability to motivate and lead those on site
• A detailed knowledge of past and current building and construction technology, processes, materials, business and legal matters.

Application Process:  If you would like more information on this position or any other vacancy, please apply online, where your CV will be reviewed and you will be contacted within 48 hours if your CV is of interes

The Role: Wet room / Bathroom Fitter

Location: Kings Lynn, Wisbech and surrounding areas.               

Job Type: Full-time

Salary: £200 per day + mileage

Our client a large local social housing contractor providing maintenance services to 1000s of properties across of East is looking for a Full Time  Wet room / Bathroom Fiitter. As part of our planned works team you will be responsible for the effective and efficient delivery of Bathroom and Wet room refurbishments and installs including all associated works within both occupied and unoccupied properties.

The hours of work will be 42.5 per week. The area covered is Kings Lynn, Norfolk and surrounding areas.

Duties:

• The installation of full bathrooms and wet rooms

• Basic carpentry

• Ceramic tiling

• Plumbing including level access showers

 Candidates must have the following:

• Minimum of either full trade Apprenticeship or NVQ Level 2 within a relevant trade OR a proven track record to reflect appropriate trade experience with Bathroom modification.

• Ability to demonstrate technical skills in both core trade and associated trades.

• Ability to display excellent Customer Service skills both internally and externally, generating a positive working environment.

• A good knowledge of the general building and construction industry.

• Full Valid UK Manual Driving Licence.

• Good understanding and knowledge of basic Health and Safety.

Work vehicle and fuel card supplied if required.

Contract: Long term ongoing. Self -employed or PAYE options available. 

If you wish to apply for this or other roles advertised by ARC please apply via the link or click on our company name and see all jobs advertised. Alternatively please call Karina on 01603 984879 for more information.

Vacancy Summary

Job Title: Fitout Foreman

Job Type: Permanent                    

Location: London

Start Date: ASAP

Company & Project:

Our client, a design and build company are looking for a fit out foreman, you would be responsible for fit out trades onsite, delivering a high specification finish, on time and on budget.

Duties & Responsibilities (not limited to):

• Supervise, co-ordinate and monitor sub-contractor’s performance
• Proven track record in successfully delivering projects to a high standard
• Withstand an intense, high pressure environment delivering projects to strict deadlines
• Monitor their own progress and the progress of others in accordance with the agreed project schedule and issuing Notifications where required
• Progress reporting against Safety, Quality, Schedule
• Maintain a tidy, safe, and efficient site at all times
• Check and understand all drawings and specifications. Ensure that any errors / omissions are formally communicated to the project manager
• Ensure compliance with drawings, specifications building regulations and good building practice
• Ensure compliance with the company’s quality procedures
• Attending progress meetings with clients and/or representatives
• Building Client relationships

Desirable Experience:

• Appropriate construction qualifications, detailed knowledge of construction in both new build and high end residential or major large commercial projects
• Enthusiastic personality with a strong work ethic
• Excellent communication and interpersonal skills
• Well organised and have the ability to multitask
• Ability to work well using initiative, problem solving when required
• Ability to work to deadlines
• Ability to demonstrate commitment, hard-work, enthusiasm, and flexibility
• IT literate with a sound knowledge of Microsoft Office packages

Application Process:  If you would like more information on this position or any other vacancy, please apply online, where your CV will be reviewed and you will be contacted within 48 hours if your CV is of interest.