Maintenance

Job Title – Commercial Planner

Salary – £28,000.00 per annum 

Location – Bury St Edmunds, Suffolk 

Hours of work: 40hrs per week (Monday to Friday)

 

Job Description:

Our client a large reputable social housing contractor providing maintenance and repair services to thousands of properties across the East is looking for a full time Commercial Planner to join their team.

  

Key objectives of role:

1.     To provide outstanding Customer Service

2.     To facilitate a prompt and efficient repairs and maintenance service to our customers

3.     Understand, embrace, and apply the company culture of continuous improvement 

 

Main responsibilities:

1.      Compiling and managing contract files, including performance management, H&S files, risk assessments, method statements, COSHH

2.      Issue works to Subcontractors ensuring financial regulations are not breached.

3.      Review quotations and specifications from Subcontractors to ensure value for money before progressing works.

4.      Support the Repairs Planners to ensure that repairs raised and assigned from initial customer contact allow the Operative to
         complete the job in an efficient and timely manner.

5.      Analyse works and liaise with customers on diagnosis, accuracy of information and other works order aspects.

6.      Schedule more complex repairs where multiple trade, contractors or specialist materials or removals are required.

7.      Enter and configure data using the Gabriel software system and other Flagship Services standard software packages to include
   invoice and job completions.

8.      Provide a call service where Tenants can chase or escalate raised repairs with our contractors.

9.      Finalise order processes following the completion of works through to job closing on the internal software system in a timely manner
   as to not affect month end performance.

10.    To ensure compliance with our Scope of Service across the group to guarantee the right repair(s) are
   undertaken.

11.    Daily monitoring and action of all items connected to the works order process to achieve the fastest possible efficiency and
   completion times.

12.    Prioritise repairs associated with a complaint, referring to line Manager any item that cannot be completed satisfactorily within your
   responsibility.

13.    Work to the priorities, deadlines and performance targets set by management; personally, contribute to the achievement of the
   high-performance levels set.

14.    Work collaboratively with all teams, ensuring that communications are directed to the correct person/team to
   resolve any issues.

15.    Liaise with staff and the workforce associated with planned Works, supporting responsive and void Planners were required.

16.    Promote in a professional and positive way the role of the Operations Centre within the company as well as the role of Flagship
   Services within the sector in which we operate; be committed to and assist in the achievement of the business plan and objectives
   set by Flagship Services.

17.    Undertake any written work, phone call handling, clerical and administrative tasks related to the role.

18.    Any other tasks that are reasonable and appropriate to the role and to the work of the Operations Centre, including providing cover
   for OSM’s where needed.

19.    Take personal responsibility for own health, safety, and welfare and that of colleagues in the workplace.

20.    Take personal responsibility for seeking value for money opportunities to get the service right the first time.

21.    Understand and use measures to enable continuous improvement.

22.    To take personal responsibility for demonstrating the aims of the Group’s Equality and Diversity objectives.

23.    Adhere to I.T Security and Data Protection Legislation.

Experience of

1. Dealing with customers/ the public Via phone

   Competent with computers and a standard range of software

   Specific customer service role

   Knowledge or experience in a property maintenance and/or technical environment

Qualifications:

• Good standard of English and Maths

• Good understanding of Microsoft Packages – Excel / SharePoint/PowerBi

• Understanding of logistics

• Understanding of planning

Skills:

•        Organised
•        Good Listener
•        Self-Motivated
•        Team Player
•        Diligent
•        Accountability
•        Confidence to question and challenge
•        Forward Thinking
•        Excellent customer service skills

 

This is a full time role 40 hours per week Mon – Friday , 8.00 – 17.00hrs, 2 x 15 mins break morning & afternoon with a half hour lunch.

25 days holiday

Free Parking

This could be temp to perm vacancy leading to a full time position after a satisfactory 13 weeks probationary period through ARC.

 

 

BENEFITS OF WORKING FOR ARC

• Working with one of East Anglia/South leading Recruitment agencies with 16 years within the marketplace who recruit for many of the region’s leading companies.
• In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
• Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
• Weekly pay – with a 1 hour pay resolution guarantee.
• Pension contribution (after 3 months continuous service).
• On-going assignments
• Free access to our HealthAssured scheme for you and your family.
• Access to Free online training.

If you wish to apply for this role advertised by ARC please apply via the link or alternatively please call Karina on 01603 984879 for more information.

Job Title – Gas engineer

Location – Nottinghamshire

 

 

Job Description

Our Client, an established, privately-owned company with a substantial heritage and wealth of experience in delivering integrated building solutions tailored to public and private sector clients are looking to recruit a Gas Engineer for the Nottingham area.

Our extensive portfolio of services includes the provision of Care, Commercial Refurbishment, Repairs and Maintenance, Engineering Services, Regeneration Programmes, Energy Efficiency and Renewables, and Facilities Management. We offer a totally integrated building solution.

You will be responsible for:

The suitable applicant will be gas qualified with a gas safe qualification. The key activities include attendance to repairs in both occupied and unoccupied properties. Conducting gas appliance services and checks in line with gas regulations and organisation standard operating procedures and risk assessments. Undertaking gas boiler repairs along with heating-related plumbing duties.

The role is within the Domestic Compliance Maintenance team that operates nationally. Work activities would be based upon demand and travel is essential to conduct tasks. A company vehicle will be provided with the role. Work activity will depend on location and our scheduling aims to retain the work in close proximity to one another and close to home. The work will be issued electronically and will normally fall into the categories of void properties, general responsive repair, and gas servicing.

The post holder will have responsibility for work conducted on all gas appliances and systems, undertaking servicing and maintaining components in order to meet all statutory requirements, customer standards, and organisation standards.

Key Accountabilities:

• To carry out gas heating, hot water, and system breakdown, maintenance, and servicing work across our portfolio of clients’ assets.
• To carry out work in a safe manner in accordance with Health and Safety at Work Act 1974 and Gas Safety (installations and use)Regulations 1998
• To maintain tools and equipment in good working order, ensuring that suitable PPE is worn to match the activity.
• To participate in our on-call rota, ensuring we are able to respond to the emergency situation throughout the year.
• To produce accurate landlords certificates and other paperwork through the use of electronic management, use of a tablet, and a smartphone.
• To respond to points positively that are found by quality control checks (audits) carried out internally and externally and to learn from these.
• To maintain vehicles in a clean condition and carry out required checks, report any defects found, and keep vehicle records as required in line with our fleet policy.
• To follow van stock and material ordering procedure, ensuring all stock is charged against each work order and stored safely during transit and use.
• To identify and record any defects found, report parts/work required to promptly and ensure that follow-up work is booked in with scheduler and customer.
• To undertake any training considered relevant to meet performance standards and to maintain appropriate certification.
• To ensure compliance with all relevant legislation and organization procedures.
• To provide technical support to colleagues and customers, with the ability to explain the safe and efficient operation of boilers and controls.
• Installation of carbon monoxide detectors as per recommended manufacturer’s instructions.
• Undertake smoke detector tests, maintain and install, recording the information through electronic transfer of data.
• To ensure a customer focussed approach is adopted in all aspects of the Service.
• Any other duties to reflect changing workloads and priorities within organisation.

The post holder has responsibility for the carrying out of regular gas servicing, repairs, and maintenance. The work is mainly within a specific region, however may need to travel to work on other contracts within the organisation. The age and profile of the housing stock is varied so a good knowledge of a wide range of appliances and systems is beneficial.

Additional Information :

• You will be expected to liaise with the scheduling and CLO team to ensure the delivery of an effective service.
• You will be expected to make decisions on the safety of gas appliances/systems on a daily basis within the Gas Safety Regulations, record and report any defects, at-risk and emergency situations.

Skills/Knowledge/Experience:

You will have detailed technical knowledge evidenced by a formal/professional qualification and experience of gas maintenance within the property sector.

Knowledge of all relevant Health and Safety and Gas Regulations. Together with technical knowledge of domestic gas/heating appliances including fault diagnosis and rectification is essential. The ability to keep accurate records and to capture this information using a tablet or smartphone. The post holder will be self-motivated and be able to communicate effectively with internal and external clients. To work on own initiative and to respond well under pressure within timescales. Hold a current driving license and maintain. The post holder must hold all relevant ACS qualifications to work with gas appliances. ·

Personal qualities:

• Capable of working independently.
• High personal integrity and a strong focus on personal and team.
• Accountability to deliver effective outcomes.
• Is self-motivated and capable of motivating me and my team.
• Performance-driven.
• Customer-focused.

Here are some of the benefits:

• Competitive salary
• 25 days (staff) / 22 days (operative) Annual leave entitlement plus bank holidays
• Annual Leave Purchasing Scheme (ALPS) (purchase up to 5 additional days leave)
• Pension Contributions
• Flexible working
• Life assurance
• Free car parking
• Perks at Work Employee Benefit Platform
• Refer a Friend Scheme
• Eye Test Reimbursement Scheme (DSE Users)
• Employee Assistance Programme (EAP) for you and your family
• Length of Service – additional annual leave entitlement

We are proud to be recognised as a Disability Confident Committed employer. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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Job Title – Planner – Customer Service 

Salary – £25,000 – 26,000.00 per annum

Location – Bury St Edmunds, Suffolk 

Job Description:

Our client a large reputable social housing contractor providing maintenance and repair services to thousands of properties across the East is looking for a full time, residential planner to join their team.

We are looking for applicants that can provide fantastic customer service, liaise between multi-trade workers and the tenants on commencing maintenance works. The candidate must be well organised, have a professional manner, be capable in taking high volumes of calls, be computer literate in Microsoft outlook, word and excel and be able to learn how to use the company database. Working from their Bury St Edmunds office.

Key Objectives of role:

To provide outstanding Customer Service.
To facilitate a prompt and efficient repairs and maintenance service to our Customers.
Understand, embrace and apply the company culture of continuous improvement.

Main Responsibilities:
  

1. Receive works orders from customers.

1. Analyse works and liaise with Customers on diagnosis, accuracy of information and other works order aspects.
2. Enter and configure data using the company system.
3. Arrange appointments with Customers.
4. Allocate and diaries work for Response operatives and sub-contractors.
5. Finalise order processes following the completion of works.
6. Check, monitor and action all items connected to the works order process to achieve the fastest possible efficiency and completion times.
7. Confidence to respectfully challenge as appropriate to effectively carry out your role.
8. Refer immediately upwards any item that cannot be completed satisfactorily within your responsibility.
9. Work to the priorities, deadlines and performance targets set by management.
10. Any other tasks that are reasonable and appropriate to the role and to the work of the Operations Centre.
11. Take personal responsibility for own health, safety and welfare and that of colleagues in the workplace.
12. Take personal responsibility for seeking value for money opportunities to get service right.
13. Understand and use measures to enable continuous improvement.
14. To take personal responsibility for demonstrating the aims of the Group’s Equality and Diversity objectives.
15. Adhere to I.T Security and Data Protection Legislation.

 

Skills and experience preferable for the role:

• Dealing with customers/ the public by phone.
• Competent with computers and a standard range of software.
• Specific customer service role.
• Some knowledge or experience in a property maintenance and/or technical environment.

This is a full time role 40 hours per week Mon – Friday , 8.00 – 17.00hrs, 2 x 15 mins break morning & afternoon with a half hour lunch.

This is temp-perm vacancy leading to a full time position after a satisfactory 13 weeks probationary period through ARC.

Pay £12.25 per hour on a PAYE basis.

BENEFITS OF WORKING FOR ARC

• Working with one of East Anglia/South leading Recruitment agencies with 16 years within the marketplace who recruit for many of the region’s leading companies.
• In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
• Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
• Weekly pay – with a 1 hour pay resolution guarantee.
• Pension contribution (after 3 months continuous service).
• On-going assignments
• Free access to our HealthAssured scheme for you and your family.
• Access to Free online training.

If you wish to apply for this role advertised by ARC please apply via the link or alternatively please call Karina on 01603 984879 for more information.

Job description : External Multi Trade

Location: Bury St Edmunds, Brandon, Newmarket & Thetford 

Salary: £28,524.62 – 30,000.00 (+overtime, company van, fuel card) 

Our client a large local social housing contractor providing maintenance services to 1000s of properties across the Eastern region is recruiting for an external multi trade to work on a domestic maintenance social housing contract assisting in the reactive repairs and void operations in properties covering Bury St Edmunds and the surrounding areas. The candidate will ideally be a skilled and experienced multi trade who also holds skills in groundwork repairs, fencing, brick/ blockwork and other maintenance trades.

This is a mobile engineer role covering domestic maintenance works.
 
The successful individual will hold a minimum of either full trade apprenticeship or NVQ Level 2 within a relevant trade or be time-served in External Multi Skilled role whilst also being experienced in completing various other day to day repairs/maintenance tasks such as groundwork repairs etc. As a skilled multi- trade operative with relevant experience in responsive maintenance and/or planned works such as wall renewals, fencing repairs & external replacement projects, you will be required to undertake a variety of allocated works across your designated area.

Key Duties and Responsibilities:

• Management of day to day jobs allocated by a central team.
• Updating PDA devices with key information and work schedules.
• To ensure all assigned tasks are carried out in a safe and efficient standard.
• Promoting the client’s corporate image and excellent service standard on every resident visit.
• Actively deal with tenant issues and complaints in a positive and effective manner.
• Making decisions upon specialist experience and knowledge.
• Ensuring compliance at all times with necessary regulations, standards, and legal responsibilities of repair work and contractor compliance.
• Managing van stock effectively.
• Taking part in out of hours on call system as required by the service

Knowledge and Experience

• Experience within a responsive maintenance environment
• Fencing repairs 
• Brickwork (brick work repair/renewal, concrete work)
• Drainage (soakaways, water main excavation)
• Roof work (minor roof repairs)
• Blockwork repairs & maintenance (including wall renewal)
• Excellent oral and written communication skills, telephone skills and interpersonal skills.
• Excellent planning and organisational skills.
• An understanding and ability to show excellent customer service skills when liaising with tenants within the occupied properties.

        Skills:

        • Ability to work diligently, as part of a team

        • Ability to work with plans /detailed drawings

        • Ability to demonstrate technical skills in both core trade and associated trades

        • Ability to make decisions and confident at problem solving

        • Good understanding and knowledge of basic Health and Safety

        • Numeracy skills

        • Knowledge of Tablets

        • Minor roof repairs

        • Minor plastering works

Certificates and Qualifications

• Trade City & Guilds/ NVQ qualification.
• Asbestos Awareness Training / Removal (ARC can provide free online training for this)
• Full UK driving license
• Digger Licence(disareble but not essential)  

Working hours will be Monday to Friday 08:00am to 17:00pm with 30 minutes lunch. 

There is an on call rota which you will be asked to join after a qualifying period. 

The pay rate is based on a self-employed basis. PAYE is available and the rate will be dependent on the preferred method of payment.

Immediate start available for the right candidate. The interview may also include a trade test to assess suitability for the role. 

The role is offered on a temp-perm basis with the potential to lead to a full time position with the company after 13 weeks as long as performance and standards are met. 

Benefits

A van, fuel card and uniform provided

TradePlus scheme available to learn additional trades. If successful an additional £2000 per annum is payable

25 days holiday

Bonus schemes 

Overtime and call out payments available