Job Title – Commercial Administrator  

Salary – up to £28,000 depending on experience

Location – Wisbech

Job Description:

Our client a large reputable social housing contractor providing maintenance and repair services to thousands of properties across the East is looking for a full time, commercial administrator to join their team.

 Key Objectives of the Role

1. Distribute works to Subcontractors working on behalf of the company.

2. Administration of Subcontractor works.

3. Reporting on budgets.

Main responsibilities:

1. Collect and record information on works as diagnosed by the Tradesperson.

2. Ensure that all works are undertaken in accordance with the Flagship Services Scope of Service.

3. Issue works to Subcontractors ensuring financial regulations are not breached.

 4. Record details of works carried out on our bespoke IT system.

5. Communicate with customers to manage expectations regarding works.

6. Review quotations and specifications from Subcontractors to ensure value for money before progressing works.

7. Manage customer feedback requests and deal with Customer Complaints.

8. Understand and use measures, facts and data to enable continuous improvement.

9. As requested, support your line management in any other relevant task.

10. Compiling and managing contract files, including performance management, H&S files, risk assessments, method statements, COSHH information, management reports and performance measures.

11. To actively contribute to individual and team reflections and discussions.

12. To build confidence and trust in the company brands.

13. Take personal responsibility for own Health, Safety and Welfare and that of colleagues in the workplace.

14. Take personal responsibility for seeking value for money opportunities to get service right first time.

15. Understand and use measures to enable continuous improvement.

16. Take personal responsibility for the understanding and application of the Flagship Way by the team and individuals and striving for continuous improvement.

17. Ensure that It Security and Data Protection Legislation is adhered to at all times.

18. Actively support E,D & I policy to ensure that all customers / residents and colleagues within the Group are treated fairly, with dignity and respect. 

Experience of

1. Good record keeping.
2. Social Housing maintenance services.
3. An awareness of H&S requirements.
4. Delivering an excellent customer service

Qualifications:

1. Five GCSEs (grades A-C) or equivalent

Skills:

1. Interpersonal & communication skills

2. Organisational skills

3. Ability to work to deadlines and under pressure

4. Good written and verbal skills

5. Computer literate

This is a full time role 40 hours per week Mon – Friday , 8.00 – 17.00hrs, 2 x 15 mins break morning & afternoon with a half hour lunch.

This could be temp-perm vacancy leading to a full time position after a satisfactory 13 weeks probationary period through ARC.

BENEFITS OF WORKING FOR ARC

• Working with one of East Anglia/South leading Recruitment agencies with 16 years within the marketplace who recruit for many of the region’s leading companies.
• In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
• Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
• Weekly pay – with a 1 hour pay resolution guarantee.
• Pension contribution (after 3 months continuous service).
• On-going assignments
• Free access to our HealthAssured scheme for you and your family.
• Access to Free online training.

If you wish to apply for this role advertised by ARC please apply via the link or alternatively please call Fiona Bird

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Job Title – Team Leader (Building Services)

Salary – £31,000per annum (Depending on experience)

Location – Norwich

Hours: Monday to Friday 8am to 5pm (Early finish on friday)

Job Description:

ARC Group are recruiting for a Team Leader to work in a customer service team for a building services division for our client based in Norwich. The ideal candidate must have experience working on a call centre environment with a good background of property or buildng services. Experience in a scheduling or call centre management background would be beneficial for the role.

Key Responsibilities:

• As the Team Leader you will overseeing Repairs Service Diagnostic Team to ensure calls are handled correctly and professionally, achieving KPIs and high levels of customer satisfaction.
• As the Team Leader you’ll take ownership and answer customer enquiries via electronic mail, phone and face to face at first point of contact demonstrating excellent communication skills and providing first class customer service.
• As the Team Leader you’ll Deal with stage 0 complaints to resolve at the first point of contact and avoid escalation
• As the Team Leader you’ll operate a large range of IT systems to provide clients and customers with information and services to resolve their enquiries at first point of contact.
• As the Team Leader you’ll undertake monthly 1-2-1’s/team meetings to update on performance and any training requirements.

 Skills and Experience:

• Must have experience in working in a fast paced environment
• Must have experience in managing a team ideally in a call centre environment 
• Must resilient, organised, professional and able to deal with a range of people in teams

Application Process: If you would like more information on this Team Leader position or any other vacancy, please email your current CV through where it will be reviewed and you will be contacted if your CV is of interest.

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