Job Title: Resident Liaison Officer
Job Type: Permanent, Full time
Location: Grantham
Rate of pay: £28,250k
Are you a Resident Liaison Officer looking for work?
ARC are currently looking for a Resident Liaison Officer.
For this position, you must be able to do the following:
- To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments
- Understand the works, programme and scope of works
- Provide site reports and updates for client and site management
- Prepare and distribute all communications to residents
- Establish a resident’s charter, maintain files, keep a log of complaints and any query’s that would come in
- Compile, devise and implement procedures and administration to compliment your role
- Be available for residents’ meetings, and meetings with the client as and when
- Site meetings
- Housing officers, estate developments or joint management board meetings
- Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process
- Letter process for the neighbouring property’s explaining all works
- Regular checks on residents throughout the day and the end of the working day
- Any claims, compensation and complaints are dealt within a time scale and with care
You must have previous proven experience in social housing, knowledge of roofing & kitchens, health & safety knowledge and occupied refurbishment knowledge.
Please contact our Maintenance Recruitment specialists if you are available for this position – 01603 984879
ARC GROUP
A focus on recruitment, a passion for people.
