Job Title:                     Personal Assistant to the Director of Operations

Job Type:                    Full-time permanent

Location:                     Norwich

Start Date:                  Immediate

Salary:                        £28,000 – £32,000 per annum

Working Hours:           9.00 a.m. to 5.00 p.m., Monday to Friday

Company, Project & benefits of Personal Assistant:- 

We have an exciting opportunity for a Personal Assistant to provide full PA and administrative support to the Operations Director. This is an exciting opportunity to work within an ever-evolving and growing business based from the Norwich office. Our client has a fantastic reputation within the industry and has onsite parking for all staff.

Duties & Responsibilities of Personal Assistant:- 

• Providing full diary management and administrative support to the Director of Operations and administrative support for their direct reports and wider team.
• First point of contact for liaising with members of staff from across the business and the wider Group with regard to meeting co-ordination and general correspondence, ensuring deadlines are met and deliverables received.
• Proactive diary management for each Director
• Scheduling of meetings (telephone, video conference and in-person).
• Raising purchase orders and reviewing invoices on a regular basis.
• Managing confidential documentation.
• Fielding incoming telephone calls and queries and responding to emails on behalf of Directors Managing meeting room bookings and greeting visitors ahead of meetings
• Managing Team and Office communications for HR, Operations and Finance
• Booking travel and accommodation.
• Assisting with new starter onboarding process.
• Managing all social team events for Finance, Operations and HR
• Providing ad hoc support for HR, Operations and Finance teams as and when required
• General administration including file notes, memos, letters, meeting minutes, etc.
• Document preparation for meetings including photocopying and binding of meeting packs, ensuring Directors have all relevant information ahead of each meeting.
• Providing reception cover as required.
• Any other duties as required by the Operations Director.

Desirable Experience of Personal Assistant:- 

• Previous experience in a PA role at a senior level
• Accurate typing skills
• Very strong organisational skills with the ability to multi-task and prioritise workload
• Advanced IT skills including Microsoft Word, Excel, PowerPoint and Access
• Working in a busy, fast-paced environment
• A strong sense of discretion

Qualifications & Skills of Personal Assistant:- 

• Ability to identify and resolve problems ensuring the smooth running of the business
• Pro-active, tenacious and confident approach
• Must be able to handle multiple and often conflicting requests calmly and effectively regularly reprioritising own and Director’s workload to ensure business objectives are achieved

BENEFITS OF WORKING FOR ARC

• Working with one of East Anglia’s leading Recruitment agencies with 16 years within the marketplace, recruiting for many of the region’s leading companies.
• In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
• Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
• Weekly pay – with a 1 hour pay resolution guarantee.
• Pension contribution (after 3 months continuous service).
• On-going assignments.
• Free access to our Health Assured scheme for you and your family.
• Access to Free online training.

Application Process: If you would like more information on this position of Personal Assistant:- or any other vacancy, please email your current CV through. This will be reviewed and a member of the Team will be in contact.

Job Title:                     Bid Co-Ordinator

Job Type:                    Full-time Permanent

Location:                     Norwich

Start Date:                  Immediate

Salary:                        £27,000 – £28,000 per annum

Working Hours:          8;00 a.m. to 5.00 p.m., Monday to Friday

Company, Project & benefits for a Bid Co-Ordinator

We have an exciting opportunity for a Bid Co-Ordinator to join a fantastic team based from the Norwich office, our client has a fantastic reputation within the industry and has onsite parking for all staff.

Duties & Responsibilities for a Bid Co-Ordinator:-

• Supporting all stages of the tendering process including the preparation, administration and planning of bid projects.
• Co-ordinating and producing the bid or proposal response document.
• Introduction and implementation of all necessary document version control procedures and processes.
• Contributing to writing, editing and production of submission documents.
• Coordinating bid kick-off meetings with the Bid Manager including supporting the bid lead in new bids from concept through to fruition ensuring offers are clearly articulated and final submissions are reviewed
• Carrying out detailed research on prospective customers, projects and consultants to help inform project assessment and bid strategy
• Supporting in the production of the bid strategy and briefing the tender team
• Undertaking market analysis in order to identify potential areas for business growth.
• Managing the bid portals and completing supplier questionnaires.
• Ensuring contracts and internal sign-offs are carried out in a timely manner.
• Analysing bid KPI’s and bid tracker to create management reports.
• Contributing to the quality of all aspects of the bid, including written documentation and presentations, ensuring that written work is clear, concise and compelling.

Desirable Skills & Experience for a Bid Co-Ordinator:-

• Forensic levels of attention to detail and an ability to work under pressure and to demanding deadlines
• Previous experience of supporting the preparing of large, structured bids.
• Strong organisational and project management skills.
• Ability to multi-task and work in a fast-paced environment.
• Excellent administrative skillset
• Proven track record of success in competitive tender and bid writing.
• Ability to process and analyse a broad range of data quickly and effectively.
• Strong organisational and project management skills Ability to manage internal stakeholders.

Knowledge & Qualifications for a Bid Co-Ordinator:-

• Basic knowledge of bid management and forming winning strategies
• Basic knowledge of construction-related procurement routes
• Basic knowledge of construction industry including commercial and design
• Excellent written and verbal communication skills
• Organisational and time keeping skills
• Good team management and interpersonal skills
• Creative and business writing skills
• Extensive use of Microsoft Office including Word, Excel and Outlook

BENEFITS OF WORKING FOR ARC

• Working with one of East Anglia’s leading Recruitment agencies with 16 years within the marketplace, recruiting for many of the region’s leading companies.
• In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
• Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
• Weekly pay – with a 1 hour pay resolution guarantee.
• Pension contribution (after 3 months continuous service).
• On-going assignments.
• Free access to our Health Assured scheme for you and your family.
• Access to Free online training.

Application Process: If you would like more information on this position of Bid Co-Ordinator or any other vacancy, please email your current CV through. This will be reviewed and a member of the Team will be in contact.

The Role: Bathroom & Wetroom Fitter / DDA Fitter 

Location:   Norwich & North Norfolk area               

Job Type: Full-time

Salary: £30,000 -£32,000.00 per year + company van+ fuel card 

Our client a large local social housing contractor providing maintenance services to 1000s of properties across of East is looking for a Permanent and Full Time Wetroom/ Bathroom FiitterI deally with DDA experinece. As part of our planned works team you will be responsible for the effective and efficient delivery of Bathroom refurbishments and installs including all associated works within both occupied and unoccupied properties.

The hours of work will be 42.5 per week. Working in the North Norfolk Area, from Norwich. The area covered is Norwich, Dereham, Fakenham and surrounding areas.

Duties:

• The installation of full bathroom upgrade
• Wetroom/ DDA fitting 

• Basic carpentry

• Ceramic tiling

• Basic painting and decorating

Candidates must have the following:

• Minimum of either full trade Apprenticeship or NVQ Level 2 within a relevant trade OR a proven track record to reflect appropriate trade experience with Bathroom modification.

• Ability to demonstrate technical skills in both core trade and associated trades.

• Ability to work with plans /detailed drawings.

• Ability to display excellent Customer Service skills both internally and externally, generating a positive working environment.

• A good knowledge of the general building and construction industry.

• Full Valid UK Manual Driving Licence.

• Good understanding and knowledge of basic Health and Safety.

Contract: Full time and permanent

Salary from: £30,000-32,000.00 per annum

Hours: 42.5 hours per week, Monday to Friday (early finish Friday available) 

Benefits: 25 days holiday per annum + bank holidays, employee discounts scheme and generous pension

Job Type: Full-time, Permanent

Benefits:

• Company car
• Company pension
• Employee discount

Experience:

• Workplace Health and Safety: 1 year (required)

Licence/Certification:

• Apprenticeship, NVQ Level 2 or 1 Years’ Experience (required)
• Full Valid Manual Driving License (required)

If you wish to apply for this or other roles advertised by ARC please apply via the link or click on our company name and see all jobs advertised. Alternatively please call Karina on 01603 984879 for more information

ed by ARC please apply via the link or click on our company name and see all jobs advertised. Alternatively please call Karina on 01603 984879 for more information

Job Title – Business Support Co-ordinator

Salary – £21,756 per annum

Location – Dereham, Norfolk

Our client a large reputable social housing contractor providing maintenance and repair services to thousands of properties across the East is seeking a Business Support Co-ordinator to join their team.

The role will primarily involve answering calls from tenants and live chat online and dealing with the enquiries accordingly. Applicants with strong experience in a customer services or call centre role would be welcomed. 

Main responsibilities of the role –

1. Receive works orders from customers via the telephone/email or any social platform (live chat/my account)
2. Identify repair works to be carried out against the scope of service.
3. Understanding priorities and diagnosis of jobs, to allow for efficiency.
4. Receive works orders from Repairs and Voids Managers in relation to void properties.
5. Enter and configure data using the software system and other company standard software packages including responsive and voids works
6. Confidence to respectfully challenge as appropriate to effectively carry out your role
7. Refer immediately upwards any item that cannot be completed satisfactorily within your responsibility.
8. Work to the priorities, deadlines and performance targets set by management; personally contribute to the achievement of the high-performance levels set
9. Promote in a professional and positive way the role of the Operations Centre within the company as well as our role within the sector in which we operate; be committed to and assist in the achievement of the business plan and our objectives 
10. Any written work, phone call ha
11. Handling, clerical and administrative tasks related to the role
12. Any other tasks that are reasonable and appropriate to the role and to the work of the Operations Centre 
13. Take personal responsibility for own health, safety and welfare and that of colleagues in the workplace
14. Take personal responsibility for seeking value for money opportunities to get service right 
15. Understand and use measures to enable continuous improvement
16. To take personal responsibility for demonstrating the aims of the Group’s Equality and Diversity objectives
17. Adhere to I.T Security and Data Protection Legislation

Job description : External Multi Trade

Location: Ipswich, Woodbridge and Felixstowe 

Salary: £28,524.62 – 31,000.00 (+overtime, company van, fuel card) 

Our client a large local social housing contractor providing maintenance services to 1000s of properties across the Eastern region is recruiting for an external multi trade to work on a domestic maintenance social housing contract assisting in the reactive repairs and void operations in properties covering Ipswich/Woodbridge and the surrounding areas. The candidate will ideally be a skilled and experienced multi trade who also holds skills in groundwork repairs, fencing, brick/ blockwork and other maintenance trades.

This is a mobile engineer role covering domestic maintenance works.
 
The successful individual will hold a minimum of either full trade apprenticeship or NVQ Level 2 within a relevant trade or be time-served in External Multi Skilled role whilst also being experienced in completing various other day to day repairs/maintenance tasks such as groundwork repairs etc. As a skilled multi- trade operative with relevant experience in responsive maintenance and/or planned works such as wall renewals, fencing repairs & external replacement projects, you will be required to undertake a variety of allocated works across your designated area.

Key Duties and Responsibilities:

• Management of day to day jobs allocated by a central team.
• Updating PDA devices with key information and work schedules.
• To ensure all assigned tasks are carried out in a safe and efficient standard.
• Promoting the client’s corporate image and excellent service standard on every resident visit.
• Actively deal with tenant issues and complaints in a positive and effective manner.
• Making decisions upon specialist experience and knowledge.
• Ensuring compliance at all times with necessary regulations, standards, and legal responsibilities of repair work and contractor compliance.
• Managing van stock effectively.
• Taking part in out of hours on call system as required by the service

Knowledge and Experience

• Experience within a responsive maintenance environment
• Fencing repairs 
• Brickwork (brick work repair/renewal, concrete work)
• Drainage (soakaways, water main excavation)
• Roof work (minor roof repairs)
• Blockwork repairs & maintenance (including wall renewal)
• Excellent oral and written communication skills, telephone skills and interpersonal skills.
• Excellent planning and organisational skills.
• An understanding and ability to show excellent customer service skills when liaising with tenants within the occupied properties.

        Skills:

        • Ability to work diligently, as part of a team

        • Ability to work with plans /detailed drawings

        • Ability to demonstrate technical skills in both core trade and associated trades

        • Ability to make decisions and confident at problem solving

        • Good understanding and knowledge of basic Health and Safety

        • Numeracy skills

        • Knowledge of Tablets

        • Minor roof repairs

        • Minor plastering works

Certificates and Qualifications

• Trade City & Guilds/ NVQ qualification.
• Asbestos Awareness Training / Removal (ARC can provide free online training for this)
• Full UK driving license
• Digger Licence(disareble but not essential)  

Working hours will be Monday to Friday 08:00am to 17:00pm with 30 minutes lunch. 

There is an on call rota which you will be asked to join after a qualifying period. 

The pay rate is based on a self-employed basis. PAYE is available and the rate will be dependent on the preferred method of payment.

Immediate start available for the right candidate. The interview may also include a trade test to assess suitability for the role. 

The role is offered on a temp-perm basis with the potential to lead to a full time position with the company after 13 weeks as long as performance and standards are met. 

Benefits

A van, fuel card and uniform provided

TradePlus scheme available to learn additional trades. If successful an additional £2000 per annum is payable

25 days holiday

Bonus schemes 

Overtime and call out payments available

Job Title – Administrator, Full time or Part time considered. Flexibilty on hours may be given at the companies discretion. 

Salary – £18,000 -22,000.00 per annum (depending on experience) 

Location – King’s Lynn 

Our client a large reputable social housing and pub refurbishment contractor providing maintenace and repair services to thousands of properties across the East is seeking an Administrator to join their friendly and busy team.

Role Overview:

They require a proactive administrator to work in their office in King’s Lynn, to carry out all administrative tasks associated with their contracted works including invoices and liaising with clients and subcontractors and all office related tasks. 

Job description

This is a key position working as part of a team as the first point of contact for customers and clients. Previous experience of working in a call centre or as the first point of contact for customers would be an advantage. Specific knowledge building repairs within the building maintenance sector are a requirement. Ability to use own initiative and prioritise workloads to meet client requirements is essential. This role would suit someone working in a similar environment that is now looking to expand their knowledge an understanding. Potential within the role to develop with a growing organisation. Knowledge and understanding of databases and word/excel programs. Must have a flexible approach to meet the needs of the role.

Key objectives of role:

1. Provide a quality service for our customers ensuring that we meet the customer’s needs (in the role your customers will include our tenants, our properties themselves, and our subcontractors).
2. Understand and apply the company corporate approach, and guiding principles in delivering a good service.

Main responsibilities

1. Raising invoices for subcontracted works.
2. Any written work, phone call handling, clerical and administrative tasks (scanning, letters etc) related to the role
3. Issue works to subcontractors.
4. As requested, support your line management in any other relevant task.
5. Manning the email queries inbox.

Job Title – Voids Administrator

Salary – £21,756.00 per annum

Location – Dereham, Norfolk

Role Overview:

Our client a large reputable social housing contractor providing maintenance and repair services to thousands of properties across the East is seeking a Voids Administrator to join their team.

Key objectives of role:

1. To provide outstanding Customer Service
2. To facilitate a prompt and efficient repairs and maintenance service to our Customers
3. Understand, embrace and apply the company culture of continuous improvement 

Main responsibilities:

1. Receive works orders from Repairs and Voids Managers in relation to void properties
2. Liaise with other Commercial Administrators in identifying other works required as well as inputting relevant safety certificates on to a database.
3. Receive works orders from our customers via the telephone/email or any social platform (live chat/my account)
4. Identify works to be carried out against scope of service.
5. Understanding priorities and diagnosis of jobs, to allow for efficiency.
6. Enter and configure data using the software system and other company standard software packages including responsive and voids works
7. Confidence to respectfully challenge as appropriate to effectively carry out your role
8. Refer immediately upwards any item that cannot be completed satisfactorily within your responsibility
9. Work to the priorities, deadlines and performance targets set by management; personally contribute to the achievement of the high-performance levels set
10. Promote in a professional and positive way the role of the Operations Centre within company as well as the role of company within the sector in which we operate; be committed to and assist in the achievement of the business plan and objectives set by the company. 
11. Undertake any written work, phone call handling, clerical and administrative tasks related to the role
12. Any other tasks that are reasonable and appropriate to the role and to the work of the Operations Centre. 
13. Take personal responsibility for own health, safety and welfare and that of colleagues in the workplace
14. Take personal responsibility for seeking value for money opportunities to get service right first time
15.  Understand and use measures to enable continuous improvement
16. To take personal responsibility for demonstrating the aims of the Group’s Equality and Diversity objectives
17. Ensure that I.T Security and Data Protection Legislation is always adhered to.

Job description : External Multi Trade

Location: Bury St Edmunds, Brandon, Newmarket & Thetford 

Salary: £28,524.62 – 31,000.00 (+overtime, company van, fuel card) 

Our client a large local social housing contractor providing maintenance services to 1000s of properties across the Eastern region is recruiting for an external multi trade to work on a domestic maintenance social housing contract assisting in the reactive repairs and void operations in properties covering Bury St Edmunds and the surrounding areas. The candidate will ideally be a skilled and experienced multi trade who also holds skills in groundwork repairs, fencing, brick/ blockwork and other maintenance trades.

This is a mobile engineer role covering domestic maintenance works.
 
The successful individual will hold a minimum of either full trade apprenticeship or NVQ Level 2 within a relevant trade or be time-served in External Multi Skilled role whilst also being experienced in completing various other day to day repairs/maintenance tasks such as groundwork repairs etc. As a skilled multi- trade operative with relevant experience in responsive maintenance and/or planned works such as wall renewals, fencing repairs & external replacement projects, you will be required to undertake a variety of allocated works across your designated area.

Key Duties and Responsibilities:

• Management of day to day jobs allocated by a central team.
• Updating PDA devices with key information and work schedules.
• To ensure all assigned tasks are carried out in a safe and efficient standard.
• Promoting the client’s corporate image and excellent service standard on every resident visit.
• Actively deal with tenant issues and complaints in a positive and effective manner.
• Making decisions upon specialist experience and knowledge.
• Ensuring compliance at all times with necessary regulations, standards, and legal responsibilities of repair work and contractor compliance.
• Managing van stock effectively.
• Taking part in out of hours on call system as required by the service

Knowledge and Experience

• Experience within a responsive maintenance environment
• Fencing repairs 
• Brickwork (brick work repair/renewal, concrete work)
• Drainage (soakaways, water main excavation)
• Roof work (minor roof repairs)
• Blockwork repairs & maintenance (including wall renewal)
• Excellent oral and written communication skills, telephone skills and interpersonal skills.
• Excellent planning and organisational skills.
• An understanding and ability to show excellent customer service skills when liaising with tenants within the occupied properties.

        Skills:

        • Ability to work diligently, as part of a team

        • Ability to work with plans /detailed drawings

        • Ability to demonstrate technical skills in both core trade and associated trades

        • Ability to make decisions and confident at problem solving

        • Good understanding and knowledge of basic Health and Safety

        • Numeracy skills

        • Knowledge of Tablets

        • Minor roof repairs

        • Minor plastering works

Certificates and Qualifications

• Trade City & Guilds/ NVQ qualification.
• Asbestos Awareness Training / Removal (ARC can provide free online training for this)
• Full UK driving license
• Digger Licence(disareble but not essential)  

Working hours will be Monday to Friday 08:00am to 17:00pm with 30 minutes lunch. 

There is an on call rota which you will be asked to join after a qualifying period. 

The pay rate is based on a self-employed basis. PAYE is available and the rate will be dependent on the preferred method of payment.

Immediate start available for the right candidate. The interview may also include a trade test to assess suitability for the role. 

The role is offered on a temp-perm basis with the potential to lead to a full time position with the company after 13 weeks as long as performance and standards are met. 

Benefits

A van, fuel card and uniform provided

TradePlus scheme available to learn additional trades. If successful an additional £2000 per annum is payable

25 days holiday

Bonus schemes 

Overtime and call out payments available