Job Title – Administrator, Full time or Part time considered. Flexibilty on hours may be given at the companies discretion. 

Salary – £18,000 -22,000.00 per annum (depending on experience) 

Location – King’s Lynn 

Our client a large reputable social housing and pub refurbishment contractor providing maintenace and repair services to thousands of properties across the East is seeking an Administrator to join their friendly and busy team.

Role Overview:

They require a proactive administrator to work in their office in King’s Lynn, to carry out all administrative tasks associated with their contracted works including invoices and liaising with clients and subcontractors and all office related tasks. 

Job description

This is a key position working as part of a team as the first point of contact for customers and clients. Previous experience of working in a call centre or as the first point of contact for customers would be an advantage. Specific knowledge building repairs within the building maintenance sector are a requirement. Ability to use own initiative and prioritise workloads to meet client requirements is essential. This role would suit someone working in a similar environment that is now looking to expand their knowledge an understanding. Potential within the role to develop with a growing organisation. Knowledge and understanding of databases and word/excel programs. Must have a flexible approach to meet the needs of the role.

Key objectives of role:

1. Provide a quality service for our customers ensuring that we meet the customer’s needs (in the role your customers will include our tenants, our properties themselves, and our subcontractors).
2. Understand and apply the company corporate approach, and guiding principles in delivering a good service.

Main responsibilities

1. Raising invoices for subcontracted works.
2. Any written work, phone call handling, clerical and administrative tasks (scanning, letters etc) related to the role
3. Issue works to subcontractors.
4. As requested, support your line management in any other relevant task.
5. Manning the email queries inbox.

Job Title – Voids Administrator

Salary – £21,756.00 per annum

Location – Dereham, Norfolk

Role Overview:

Our client a large reputable social housing contractor providing maintenance and repair services to thousands of properties across the East is seeking a Voids Administrator to join their team.

Key objectives of role:

1. To provide outstanding Customer Service
2. To facilitate a prompt and efficient repairs and maintenance service to our Customers
3. Understand, embrace and apply the company culture of continuous improvement 

Main responsibilities:

1. Receive works orders from Repairs and Voids Managers in relation to void properties
2. Liaise with other Commercial Administrators in identifying other works required as well as inputting relevant safety certificates on to a database.
3. Receive works orders from our customers via the telephone/email or any social platform (live chat/my account)
4. Identify works to be carried out against scope of service.
5. Understanding priorities and diagnosis of jobs, to allow for efficiency.
6. Enter and configure data using the software system and other company standard software packages including responsive and voids works
7. Confidence to respectfully challenge as appropriate to effectively carry out your role
8. Refer immediately upwards any item that cannot be completed satisfactorily within your responsibility
9. Work to the priorities, deadlines and performance targets set by management; personally contribute to the achievement of the high-performance levels set
10. Promote in a professional and positive way the role of the Operations Centre within company as well as the role of company within the sector in which we operate; be committed to and assist in the achievement of the business plan and objectives set by the company. 
11. Undertake any written work, phone call handling, clerical and administrative tasks related to the role
12. Any other tasks that are reasonable and appropriate to the role and to the work of the Operations Centre. 
13. Take personal responsibility for own health, safety and welfare and that of colleagues in the workplace
14. Take personal responsibility for seeking value for money opportunities to get service right first time
15.  Understand and use measures to enable continuous improvement
16. To take personal responsibility for demonstrating the aims of the Group’s Equality and Diversity objectives
17. Ensure that I.T Security and Data Protection Legislation is always adhered to.

Job description : External Multi Trade

Location: Bury St Edmunds, Brandon, Newmarket & Thetford 

Salary: £28,524.62 – 31,000.00 (+overtime, company van, fuel card) 

Our client a large local social housing contractor providing maintenance services to 1000s of properties across the Eastern region is recruiting for an external multi trade to work on a domestic maintenance social housing contract assisting in the reactive repairs and void operations in properties covering Bury St Edmunds and the surrounding areas. The candidate will ideally be a skilled and experienced multi trade who also holds skills in groundwork repairs, fencing, brick/ blockwork and other maintenance trades.

This is a mobile engineer role covering domestic maintenance works.
 
The successful individual will hold a minimum of either full trade apprenticeship or NVQ Level 2 within a relevant trade or be time-served in External Multi Skilled role whilst also being experienced in completing various other day to day repairs/maintenance tasks such as groundwork repairs etc. As a skilled multi- trade operative with relevant experience in responsive maintenance and/or planned works such as wall renewals, fencing repairs & external replacement projects, you will be required to undertake a variety of allocated works across your designated area.

Key Duties and Responsibilities:

• Management of day to day jobs allocated by a central team.
• Updating PDA devices with key information and work schedules.
• To ensure all assigned tasks are carried out in a safe and efficient standard.
• Promoting the client’s corporate image and excellent service standard on every resident visit.
• Actively deal with tenant issues and complaints in a positive and effective manner.
• Making decisions upon specialist experience and knowledge.
• Ensuring compliance at all times with necessary regulations, standards, and legal responsibilities of repair work and contractor compliance.
• Managing van stock effectively.
• Taking part in out of hours on call system as required by the service

Knowledge and Experience

• Experience within a responsive maintenance environment
• Fencing repairs 
• Brickwork (brick work repair/renewal, concrete work)
• Drainage (soakaways, water main excavation)
• Roof work (minor roof repairs)
• Blockwork repairs & maintenance (including wall renewal)
• Excellent oral and written communication skills, telephone skills and interpersonal skills.
• Excellent planning and organisational skills.
• An understanding and ability to show excellent customer service skills when liaising with tenants within the occupied properties.

        Skills:

        • Ability to work diligently, as part of a team

        • Ability to work with plans /detailed drawings

        • Ability to demonstrate technical skills in both core trade and associated trades

        • Ability to make decisions and confident at problem solving

        • Good understanding and knowledge of basic Health and Safety

        • Numeracy skills

        • Knowledge of Tablets

        • Minor roof repairs

        • Minor plastering works

Certificates and Qualifications

• Trade City & Guilds/ NVQ qualification.
• Asbestos Awareness Training / Removal (ARC can provide free online training for this)
• Full UK driving license
• Digger Licence(disareble but not essential)  

Working hours will be Monday to Friday 08:00am to 17:00pm with 30 minutes lunch. 

There is an on call rota which you will be asked to join after a qualifying period. 

The pay rate is based on a self-employed basis. PAYE is available and the rate will be dependent on the preferred method of payment.

Immediate start available for the right candidate. The interview may also include a trade test to assess suitability for the role. 

The role is offered on a temp-perm basis with the potential to lead to a full time position with the company after 13 weeks as long as performance and standards are met. 

Benefits

A van, fuel card and uniform provided

TradePlus scheme available to learn additional trades. If successful an additional £2000 per annum is payable

25 days holiday

Bonus schemes 

Overtime and call out payments available

Job Title – Administrator

Salary – £21,756.00 per annum

Location – Bury St Edmunds, Norfolk

Role Overview:

Our client a large reputable social housing contractor providing maintenance and repair services to thousands of properties across the East is seeking a Voids Administrator to join their team.

Key objectives of role:

1. To provide outstanding Customer Service
2. To facilitate a prompt and efficient repairs and maintenance service to our Customers
3. Understand, embrace and apply the company culture of continuous improvement 

Main responsibilities:

1. Receive works orders from Repairs and Voids Managers in relation to void properties
2. Liaise with other Commercial Administrators in identifying other works required as well as inputting relevant safety certificates on to a database.
3. Receive works orders from our customers via the telephone/email or any social platform (live chat/my account)
4. Identify works to be carried out against scope of service.
5. Understanding priorities and diagnosis of jobs, to allow for efficiency.
6. Enter and configure data using the software system and other company standard software packages including responsive and voids works
7. Confidence to respectfully challenge as appropriate to effectively carry out your role
8. Refer immediately upwards any item that cannot be completed satisfactorily within your responsibility
9. Work to the priorities, deadlines and performance targets set by management; personally contribute to the achievement of the high-performance levels set
10. Promote in a professional and positive way the role of the Operations Centre within company as well as the role of company within the sector in which we operate; be committed to and assist in the achievement of the business plan and objectives set by the company. 
11. Undertake any written work, phone call handling, clerical and administrative tasks related to the role
12. Any other tasks that are reasonable and appropriate to the role and to the work of the Operations Centre. 
13. Take personal responsibility for own health, safety and welfare and that of colleagues in the workplace
14. Take personal responsibility for seeking value for money opportunities to get service right first time
15.  Understand and use measures to enable continuous improvement
16. To take personal responsibility for demonstrating the aims of the Group’s Equality and Diversity objectives
17. Ensure that I.T Security and Data Protection Legislation is always adhered to.

Job Title – Planner – Customer Service 

Salary – £25,000 – 26,000.00 per annum

Location – Bury St Edmunds, Suffolk 

Job Description:

Our client a large reputable social housing contractor providing maintenance and repair services to thousands of properties across the East is looking for a full time, residential planner to join their team.

We are looking for applicants that can provide fantastic customer service, liaise between multi-trade workers and the tenants on commencing maintenance works. The candidate must be well organised, have a professional manner, be capable in taking high volumes of calls, be computer literate in Microsoft outlook, word and excel and be able to learn how to use the company database. Working from their Bury St Edmunds office.

Key Objectives of role:

To provide outstanding Customer Service.
To facilitate a prompt and efficient repairs and maintenance service to our Customers.
Understand, embrace and apply the company culture of continuous improvement.

Main Responsibilities:
  

1. Receive works orders from customers.

1. Analyse works and liaise with Customers on diagnosis, accuracy of information and other works order aspects.
2. Enter and configure data using the company system.
3. Arrange appointments with Customers.
4. Allocate and diaries work for Response operatives and sub-contractors.
5. Finalise order processes following the completion of works.
6. Check, monitor and action all items connected to the works order process to achieve the fastest possible efficiency and completion times.
7. Confidence to respectfully challenge as appropriate to effectively carry out your role.
8. Refer immediately upwards any item that cannot be completed satisfactorily within your responsibility.
9. Work to the priorities, deadlines and performance targets set by management.
10. Any other tasks that are reasonable and appropriate to the role and to the work of the Operations Centre.
11. Take personal responsibility for own health, safety and welfare and that of colleagues in the workplace.
12. Take personal responsibility for seeking value for money opportunities to get service right.
13. Understand and use measures to enable continuous improvement.
14. To take personal responsibility for demonstrating the aims of the Group’s Equality and Diversity objectives.
15. Adhere to I.T Security and Data Protection Legislation.

Skills and experience preferable for the role:

• Dealing with customers/ the public by phone.
• Competent with computers and a standard range of software.
• Specific customer service role.
• Some knowledge or experience in a property maintenance and/or technical environment.

This is a full time role 40 hours per week Mon – Friday , 8.00 – 17.00hrs, 2 x 15 mins break morning & afternoon with a half hour lunch.

This is temp-perm vacancy leading to a full time position after a satisfactory 13 weeks probationary period through ARC.

Pay £12.25 per hour on a PAYE basis.

BENEFITS OF WORKING FOR ARC

• Working with one of East Anglia/South leading Recruitment agencies with 16 years within the marketplace who recruit for many of the region’s leading companies.
• In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
• Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
• Weekly pay – with a 1 hour pay resolution guarantee.
• Pension contribution (after 3 months continuous service).
• On-going assignments
• Free access to our HealthAssured scheme for you and your family.
• Access to Free online training.

If you wish to apply for this role advertised by ARC please apply via the link or alternatively please call Karina on 01603 984879 for more information.

Please apply with your CV via the link or call the ARC Maintenance team on (01603) 984879