Job Title – Commercial Planner

Salary – £28,000.00 per annum 

Location – Bury St Edmunds, Suffolk 

Hours of work: 40hrs per week (Monday to Friday)

 

Job Description:

Our client a large reputable social housing contractor providing maintenance and repair services to thousands of properties across the East is looking for a full time Commercial Planner to join their team.

  

Key objectives of role:

1.     To provide outstanding Customer Service

2.     To facilitate a prompt and efficient repairs and maintenance service to our customers

3.     Understand, embrace, and apply the company culture of continuous improvement 

 

Main responsibilities:

1.      Compiling and managing contract files, including performance management, H&S files, risk assessments, method statements, COSHH

2.      Issue works to Subcontractors ensuring financial regulations are not breached.

3.      Review quotations and specifications from Subcontractors to ensure value for money before progressing works.

4.      Support the Repairs Planners to ensure that repairs raised and assigned from initial customer contact allow the Operative to
         complete the job in an efficient and timely manner.

5.      Analyse works and liaise with customers on diagnosis, accuracy of information and other works order aspects.

6.      Schedule more complex repairs where multiple trade, contractors or specialist materials or removals are required.

7.      Enter and configure data using the Gabriel software system and other Flagship Services standard software packages to include
   invoice and job completions.

8.      Provide a call service where Tenants can chase or escalate raised repairs with our contractors.

9.      Finalise order processes following the completion of works through to job closing on the internal software system in a timely manner
   as to not affect month end performance.

10.    To ensure compliance with our Scope of Service across the group to guarantee the right repair(s) are
   undertaken.

11.    Daily monitoring and action of all items connected to the works order process to achieve the fastest possible efficiency and
   completion times.

12.    Prioritise repairs associated with a complaint, referring to line Manager any item that cannot be completed satisfactorily within your
   responsibility.

13.    Work to the priorities, deadlines and performance targets set by management; personally, contribute to the achievement of the
   high-performance levels set.

14.    Work collaboratively with all teams, ensuring that communications are directed to the correct person/team to
   resolve any issues.

15.    Liaise with staff and the workforce associated with planned Works, supporting responsive and void Planners were required.

16.    Promote in a professional and positive way the role of the Operations Centre within the company as well as the role of Flagship
   Services within the sector in which we operate; be committed to and assist in the achievement of the business plan and objectives
   set by Flagship Services.

17.    Undertake any written work, phone call handling, clerical and administrative tasks related to the role.

18.    Any other tasks that are reasonable and appropriate to the role and to the work of the Operations Centre, including providing cover
   for OSM’s where needed.

19.    Take personal responsibility for own health, safety, and welfare and that of colleagues in the workplace.

20.    Take personal responsibility for seeking value for money opportunities to get the service right the first time.

21.    Understand and use measures to enable continuous improvement.

22.    To take personal responsibility for demonstrating the aims of the Group’s Equality and Diversity objectives.

23.    Adhere to I.T Security and Data Protection Legislation.

Experience of

1. Dealing with customers/ the public Via phone

   Competent with computers and a standard range of software

   Specific customer service role

   Knowledge or experience in a property maintenance and/or technical environment

Qualifications:

• Good standard of English and Maths

• Good understanding of Microsoft Packages – Excel / SharePoint/PowerBi

• Understanding of logistics

• Understanding of planning

Skills:

•        Organised
•        Good Listener
•        Self-Motivated
•        Team Player
•        Diligent
•        Accountability
•        Confidence to question and challenge
•        Forward Thinking
•        Excellent customer service skills

 

This is a full time role 40 hours per week Mon – Friday , 8.00 – 17.00hrs, 2 x 15 mins break morning & afternoon with a half hour lunch.

25 days holiday

Free Parking

This could be temp to perm vacancy leading to a full time position after a satisfactory 13 weeks probationary period through ARC.

 

 

BENEFITS OF WORKING FOR ARC

• Working with one of East Anglia/South leading Recruitment agencies with 16 years within the marketplace who recruit for many of the region’s leading companies.
• In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
• Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
• Weekly pay – with a 1 hour pay resolution guarantee.
• Pension contribution (after 3 months continuous service).
• On-going assignments
• Free access to our HealthAssured scheme for you and your family.
• Access to Free online training.

If you wish to apply for this role advertised by ARC please apply via the link or alternatively please call Karina on 01603 984879 for more information.

Job Title – Business Support Co-ordinator

Salary – £21,756 per annum

Location – Dereham, Norfolk

 

Our client a large reputable social housing contractor providing maintenance and repair services to thousands of properties across the East is seeking a Business Support Co-ordinator to join their team.

The role will primarily involve answering calls from tenants and live chat online and dealing with the enquiries accordingly. Applicants with strong experience in a customer services or call centre role would be welcomed. 

 

Main responsibilities of the role –

1. Receive works orders from customers via the telephone/email or any social platform (live chat/my account)
2. Identify repair works to be carried out against the scope of service.
3. Understanding priorities and diagnosis of jobs, to allow for efficiency.
4. Receive works orders from Repairs and Voids Managers in relation to void properties.
5. Enter and configure data using the software system and other company standard software packages including responsive and voids works
6. Confidence to respectfully challenge as appropriate to effectively carry out your role
7. Refer immediately upwards any item that cannot be completed satisfactorily within your responsibility.
8. Work to the priorities, deadlines and performance targets set by management; personally contribute to the achievement of the high-performance levels set
9. Promote in a professional and positive way the role of the Operations Centre within the company as well as our role within the sector in which we operate; be committed to and assist in the achievement of the business plan and our objectives 
10. Any written work, phone call ha
11. Handling, clerical and administrative tasks related to the role
12. Any other tasks that are reasonable and appropriate to the role and to the work of the Operations Centre 
13. Take personal responsibility for own health, safety and welfare and that of colleagues in the workplace
14. Take personal responsibility for seeking value for money opportunities to get service right 
15. Understand and use measures to enable continuous improvement
16. To take personal responsibility for demonstrating the aims of the Group’s Equality and Diversity objectives
17. Adhere to I.T Security and Data Protection Legislation

 

Job Title – Working Supervisor 

Location –  Bury St Edmunds, Covering Norfolk & Suffolk 

Salary –  £35,000 + Company vehicle 

Our client a well-known social housing/pub refurbishment contractor responsible for the maintenance of 1000s of properties across the East, are recruiting for an experienced working supervisor to oversee the running of a busy voids and repairs maintenance programme across Norfolk/Suffolk area . Duties would be to pre survey/site audit voids and repairs and manage operatives on site.

Main duties and responsibilities of the role include –

Overseeing site operations of sub-contractors and site personnel working mainly on void housing upgrades, ensuring work is being carried out correctly and health and safety compliance is adhered to at all times. The role will also involve-

– Supporting the senior management in the needs of the business
– Maintain and monitor excellent standards of work and client satisfaction
– Arranging materials to site as required
– Surveying of properties.

Minimum Requirements –

• SSSTS
• First Aid
• Asbestos awareness
• Experience of working in Social Housing
• Driving license – no more than 3 points

Desirable Requirements but not essential: 

• Scaffold inspection certificate
• CSCS card
• Experience in supervising / managing a workforce

Hours: Monday – Friday 8am-5pm. 30 minutes lunch. This is a long term temporary to permanent role after 13 weeks. Van and fuel card included from start. 

Company uniform provided, mobile, laptop, van and fuel card. 

Please apply via the link or call Harriet or Jo on 01603 984879 for more information. 

Job Title – Electrical Manager

Location – King’s Lynn

Salary – £40000 + Company vehicle

 

Our client a friendly, family run Building and Maintenance company is seeking an Electrical Manager to join their team to oversee local authority maintenance and building contracts across the region. 

 

The suitable candidate will ideally have –

 

A good background knowledge in domestic and commercial works

NVQ LEVEL 3  in electro technical services.

City and Guilds 2391 or equivalent in Inspection and Testing.

18^th edition wiring regulations.

NICEIC qualified supervisor

 

Scope of the job role

– Eperience in checking and processing test certificates.

– Quoting Jobs

– Ordering materials

– Planning and execution of works

– Site visits

– Tool box talks and training

– Overseeing apprentices

 

Providing support for other departments within the business.

If you feel you have the necessary expereince for this role please call the ARC Maintenance team on 01603 984879 or apply via the link.

The Role: Kitchen Fitter Location: Thetford, Brandon and surrounding areas Job Type: Full-time, temp to perm. Salary: £31,000 – £33,000 per annum plus bonus incentives with van and fuel card. Our client a large local social housing contractor providing maintenance services to 1000s of properties across the East is looking for an experienced  Kitchen Fitter to work on a domestic maintenance social housing contract assisting in void and reactive operations in properties covering Thetford ,Brandon and the surrounding areas. The candidate will ideally be a skilled and experienced kitchen fitter who also holds skills in basic plumbing and other trades.  Duties: The full installation of a kitchen upgrade The ability to read drawings Basic decorating skills Ceramic tiling Floor levelling Laying of floor tiles Basic Plumbing Main Responsibilities: To be responsible for the effective and efficient repairs of all Kitchen Fitting duties, including all associated works within both occupied and void properties using the required tools. To assess and carry out accurate planned repairs efficiently and effectively maintaining our company ‘Right First Time ‘approach towards our customers. To ensure that the work is undertaken in a timely manner, whilst maintaining a high standard of workmanship. To manage customer enquiries, responding in a professional manner coordinating with our Operations Centre. Providing out of hours support on a rota based system. Additional remuneration will be incorporated for this. Candidates must have the following: Minimum of either full trade Apprenticeship or NVQ Level 2 within a relevant trade OR a proven track record to reflect appropriate trade experience with Kitchen modification Full UK Driving License A good knowledge of the general building and construction industry Good understanding and knowledge of basic Health and Safety Contract: Full time , temp to perm after 13 weeks. Van and Fuel card included. Salary from: £16 – £17  per hour CIS, will lower when you go permanent after 13 weeks. PAYE options also available for 13 weeks. Weekly pay through ARC. Hours: 42.5 hours per week, 08.00 – 17.00hrs. Monday to Thursday, early finish Friday. 30 minutes lunch. Experience: Workplace Health and Safety: 1 year (required) Licence/Certification: Apprenticeship, NVQ Level 2 or 1 Years’ Experience (required) Full Valid Manual Driving License (required) If you wish to apply for this or other roles advertised by ARC please apply via the link or click on our company name and see all jobs advertised. Alternatively please call Karina on 01603 984879 for more information.

Job Role – Painter and Decorator

Location – Bury St Edmunds and surrounding areas

Pay Rate – £145.00 per day (must have own van)

 

Our client, a subcontractor who deliver high quality services to clients in the social housing and local authority sector are seeking a painter / decorator to join their maintenance team on an ongoing basis.

Working hours are 8-5pm Monday to Friday.

 

The role

The role will involve working in void and occupied domestic properties mainly in and around the Norwich area. This will be painting and decorating kitchens, bathrooms and interiors while at the same time offering a high standard of customer service.

 

Role requirements

In order to be considered for the role you must have good skills in a variety of trades such as general painting, decorating mainly kitchen and bathroom areas.

– Asbestos Awareness & Manual Handling Certificates (we can provide access to free online courses)

– Minimum of 2 years professional painting experience       

– Have own tools (brushes & whites) and transport

– Experience of facilities or housing maintenance

– Preferably have experience of working in social housing or tenanted properties.

– Full driving licence & van required. 

 

Both self-employed and PAYE options are available. In return the client can offer competitive pay rates, paid mileage as well as ongoing work.

This position is temp-perm.

Overtime and longer hours available depending on demand. 

 

BENEFITS OF WORKING FOR ARC

• Working with one of East Anglia/South leading Recruitment agencies with 16 years within the marketplace who recruit for many of the region’s leading companies.
• In a recent survey 96% of our clients stated ARC are their preferred agency labour supplier.
• Paid annual leave pro-rata for PAYE (inclusive of statutory holiday)
• Weekly pay – with a 1 hour pay resolution guarantee.
• Pension contribution (after 3 months continuous service).
• On-going assignments
• Free access to our HealthAssured scheme for you and your family.
• Access to Free online training.

If you wish to apply for this or other roles advertised by ARC please apply via the link or click on our company name and see all jobs advertised.

Job Title – Commercial Administrator

Salary – £27,000 – £28,000.00 per annum 

Location – Wymondham, Norfolk

Hours of work: Full time 42 hrs per week – Monday to Friday

 

Job Description:

Our client, a reputable Property Services contractor providing maintenance, building and roofing services across East Anglia are seeking a commercial administrator to join their rapidly growing team based in their offices near Wymondham, Norfolk. 

Main purpose of the role

To provide administrative support to the Office and Commercial Team. Assist with the maintenance of internal systems and spreadsheets.  Liaise with suppliers, clients and team members to ensure projects are completed in a timely manner and to strict budgets.

-Distribute works to Subcontractors

– Administration of Subcontractor works.

 

Main Responsibilities:

1. Collect and record information on works.

3. Issue works to Subcontractors ensuring financial regulations are not breached.

4. Record details of works carried out on the IT system.

5. Communicate with customers to manage expectations regarding works.

6. Review quotations and specifications from ubcontractors to ensure value for money before progressing works.

7. Manage customer feedback requests and deal with Customer Complaints.

8. Understand and use measures, facts and data to enable continuous improvement.

9. As requested, support your line management in any other relevant task.

10. Compiling and managing contract files, including performance management, H&S files, risk assessments, method statements, COSHH information, management reports and performance measures.

11. To actively contribute to individual and team reflections and discussions.

 

Experience of

1. Dealing with customers/ the public via phone

   Competent with computers and a standard range of software

   Customer Services

   Knowledge or experience in a property maintenance and/or technical environment preferred

 

• Good standard of English and Maths

• Good understanding of Microsoft Packages 

• Understanding of logistics

• Understanding of planning

 

Skills:

•        Organised
•        Good Listener
•        Self-Motivated
•        Team Player
•        Diligent
•        Accountability
•        Confidence to question and challenge
•        Forward Thinking
•        Excellent customer service skills

 

The ideal candidate would possess excellent communication skills, have the ability to operate Microsoft office packages as well as internal systems.  Working in a busy, dynamic department where they will need to work well as part of a team as wells as operate on their own with solo projects.  We are looking for a motivated individual who has an eye for detail and is highly organised.

This is a full-time role 42.5 hours per week, Monday to Friday, 8-5pm

 

Benefits include –

25 days holiday + bank holidays

Free Parking

Private Healthcare

 

If you wish to apply for this or any other role advertised by ARC please apply via the link or alternatively please call the Maintenance team on 01603 984879 for more information.